What does excellent manufacturing management mean? Management texts to date have emphasized that it is, above methods such as SPC or TQM, a matter of "intangibles" and "culture". This book takes the myth out of management excellence; it can be learned and practiced: 1. Manage the four core processes, strategy formulation and deployment, product innovation, process development, and the supply chain, and 2. Pay attention to the seven dimensions of management quality, direction setting, integration, delegation, communication, participation, measurement, and employee development. Thus, we argue that an excellent manufacturing manager can move to a plant in a different industry and become, after an appropriate time to learn its specific technologies, an excellent manufacturing manager there as well. This book explains management quality and demonstrates how it is implemented, with nine plant tours through world-class factories from different industries.

Contents

• Industrial Excellence Revisited

• Visteon Charleville-Mézières Plant: Mastering Production
• Faurecia´s Neuburg Plant: Customer Integration Excellence
• Alstom Transport Equipment Electronic Systems (EES): Supplier Integration Excellence
• Schwan-STABILO Heroldsberg - Technikum: Process Development Based on People
• Fresenius Medical Care Deutschland GmbH: New Product Development Excellence
• The Solvay Automotive Group´s Laval Plant: Excellence in Strategy Formulation and Deployment

• Johnson Control´s Bochum Plant: People at the Center
• Procter & Gamble Crailsheim: The Management Quality Heptathlete
• SEW Usocome: Consistent Management Quality in Operations

• Empirical Validation of the Management Quality Model
• Manufacturing at the Beginning of the 21st Century: a New Mindset

• The Industrial Excellence Award (IEA)
• The Questionnaire
• Data and Measures
• About the Authors