Description

The essential reference guide to writing effective business correspondence - now revised and updated.

Overview

All the information and examples you need for writing business correspondence for study purposes or for work. A practical approach that's ideal for class, the office, or at home.

How can it be used?

• Use it in class, at the office, or at home.
• Always keep it with you as your essential reference guide.

Who is it for?

• Anyone dealing with commercial correspondence from clerical to management level.
• Students taking Business English examinations, such as the LCCI English for Commerce and English for Business, the Cambridge BEC and CEIBT, and Pitman's English for Business Communications.
• Business studies teachers.

Key features

• Shows you how to handle enquiries, banking, insurance, personnel, and social correspondence.
• Improves your written style by explaining the language of business correspondence.
• Saves you time - find what you need to know immediately.

• Introduction
• Letters, faxes, and emails Content and style Enquiries
• Replies and quotations
• Orders
• Payment
• Complaints and adjustments
• Credit
• Banking
• Agents and agencies
• Transportation and shipping
• Insurance
• Miscellaneous correspondence
• Memos and reports
• Personnel appointments
• Answer key
• Glossary
• Index