Is it impossible to schedule enough time to include users in your design process? Is it difficult to incorporate elaborate user-centered design techniques into your own standard design practices? Do the resources needed seem overwhelming?

This handbook introduces Rapid CD, a fast-paced, adaptive form of Contextual Design. Rapid CD is a hands-on guide for anyone who needs practical guidance on how to use the Contextual Design process and adapt it to tactical projects with tight timelines and resources.

Rapid Contextual Design provides detailed suggestions on structuring the project and customer interviews, conducting interviews, and running interpretation sessions. The handbook walks you step-by-step through organizing the data so you can see your key issues, along with visioning new solutions, storyboarding to work out the details, and paper prototype interviewing to iterate the design-all with as little as a two-person team with only a few weeks to spare!

• Introduction
• Planning Your Rapid CD Project
• Planning Your Contextual Interviews
• The Contextual Inquiry Interview
• Contextual Interview Interpretation Session
• Work Modeling
• Building an Affinity Diagram
• Consolidated Sequence Models
• Using Contextual Data to Write Personas
• Walking the Affinity and Consolidated Sequences
• Visioning a New Way to Work
• Storyboarding
• Testing with Paper Prototypes
• Paper Prototype Interviews
• Rapid CD and Other Methodologies
• Issues of Organizational Adoption
• Appendix 1: Supply Checklist