Managing Quality - An Integrative Approach - S. Thomas Foster - Librairie Eyrolles
Tous nos rayons

Déjà client ? Identifiez-vous

Mot de passe oublié ?

Nouveau client ?

CRÉER VOTRE COMPTE
Managing Quality
Ajouter à une liste

Librairie Eyrolles - Paris 5e
Indisponible

Managing Quality

Managing Quality

An Integrative Approach

S. Thomas Foster

476 pages, parution le 01/01/2001

Résumé

For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering.

This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations.

Features

  • Integrative/multidisciplinary approach—Discusses what “quality” means to people in different functional areas of the firm.
    • The integrative view allows students to view quality from a variety of functional perspectives.
  • Contingency approach—Beginning in chapter one, the text discusses how to assess the current condition of the firm and identify gaps in quality deployment as a basis for future improvement.
    • This practical approach better prepares students to resolve differences between competing quality management theories.
  • Current coverage—Discusses cutting edge concepts such as the topics of team facilitation and training. More and more managers must be able to manage teams and train employees. Other contemporary topics include coverage of quality in service and global organizations, Malcolm Baldrige criteria, environmental quality, and ISO 9000. Boxed highlights, cases, chapter questions, solved problems, and chapter exercises provide a focus on real world issues.
    • Students see the value of teamwork and on-the-job-training.
  • Quality tools and techniques—Covers the basic tools of quality and the managerial tools, project management, and statistical quality control.
    • Provides students with the fundamental tools/techniques for their future careers.
  • Practical applications—This text provides plenty of examples of how quality is implemented in the real world. Boxed highlights, solved problems, chapter exercises, and cases provide students the practice of applying the concepts.
    • Students practice their skills with lots of real world exercises to reinforce the concepts of the text.
  • Covers ASQ (American Society for Quality) certification topics—This text is specifically designed to include all the topics necessary for ASQ (American Society for Quality) certification as a Certified Quality Manager (CQM). Also, many of the topics associated with the Certified Quality Engineer (CQE) curriculum are found in the chapter contents.
    • Students exposure to critical topics that are required for the certification exam.
Contents

I. UNDERSTANDING QUALITY CONCEPTS.

1. Differing Perspectives on Quality.
2. Quality Theory.
3. Global Quality and International Quality Awards.

II. DESIGNING AND ASSURING QUALITY.

4. Strategic Quality Planning.
5. The Voice of the Customer.
6. The Voice of the Market.
7. Quality in Product and Process Design.
Supplement to Chapter 7: Taguchi Design of Experiments.
8. Designing Quality Services.
9. Managing Supplier Quality in the Supply Chain.

III. IMPLEMENTING QUALITY.

10. The Tools of Quality.
11. Managing Quality Improvement Teams and Projects.
12. Statistically Based Quality Improvement.

IV. FOREVER IMPROVING THE QUALITY SYSTEM.

13. Managing Learning for Quality Improvement.
14. Implementing and Validating the Quality System.
Appendix.
Glossary.
Index.

Caractéristiques techniques

  PAPIER
Éditeur(s) Prentice Hall
Auteur(s) S. Thomas Foster
Parution 01/01/2001
Nb. de pages 476
Format 20,5 x 26
Couverture Relié
Poids 1061g
Intérieur Noir et Blanc
EAN13 9780138759643

Avantages Eyrolles.com

Livraison à partir de 0,01 en France métropolitaine
Paiement en ligne SÉCURISÉ
Livraison dans le monde
Retour sous 15 jours
+ d'un million et demi de livres disponibles
satisfait ou remboursé
Satisfait ou remboursé
Paiement sécurisé
modes de paiement
Paiement à l'expédition
partout dans le monde
Livraison partout dans le monde
Service clients sav@commande.eyrolles.com
librairie française
Librairie française depuis 1925
Recevez nos newsletters
Vous serez régulièrement informé(e) de toutes nos actualités.
Inscription