Résumé
This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations.
Features
- Integrative/multidisciplinary approach—Discusses what “quality” means to people in different functional areas of the firm.
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- The integrative view allows students to view quality from a variety of functional perspectives.
- Contingency approach—Beginning in chapter one, the text discusses how to assess the current condition of the firm and identify gaps in quality deployment as a basis for future improvement.
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- This practical approach better prepares students to resolve differences between competing quality management theories.
- Current coverage—Discusses cutting edge concepts such as the topics of team facilitation and training. More and more managers must be able to manage teams and train employees. Other contemporary topics include coverage of quality in service and global organizations, Malcolm Baldrige criteria, environmental quality, and ISO 9000. Boxed highlights, cases, chapter questions, solved problems, and chapter exercises provide a focus on real world issues.
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- Students see the value of teamwork and on-the-job-training.
- Quality tools and techniques—Covers the basic tools of quality and the managerial tools, project management, and statistical quality control.
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- Provides students with the fundamental tools/techniques for their future careers.
- Practical applications—This text provides plenty of examples of how quality is implemented in the real world. Boxed highlights, solved problems, chapter exercises, and cases provide students the practice of applying the concepts.
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- Students practice their skills with lots of real world exercises to reinforce the concepts of the text.
- Covers ASQ (American Society for Quality) certification topics—This text is specifically designed to include all the topics necessary for ASQ (American Society for Quality) certification as a Certified Quality Manager (CQM). Also, many of the topics associated with the Certified Quality Engineer (CQE) curriculum are found in the chapter contents.
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- Students exposure to critical topics that are required for the certification exam.
I. UNDERSTANDING QUALITY CONCEPTS.
2. Quality Theory.
3. Global Quality and International Quality Awards.
II. DESIGNING AND ASSURING QUALITY.
5. The Voice of the Customer.
6. The Voice of the Market.
7. Quality in Product and Process Design.
Supplement to Chapter 7: Taguchi Design of Experiments.
8. Designing Quality Services.
9. Managing Supplier Quality in the Supply Chain.
III. IMPLEMENTING QUALITY.
11. Managing Quality Improvement Teams and Projects.
12. Statistically Based Quality Improvement.
IV. FOREVER IMPROVING THE QUALITY SYSTEM.
14. Implementing and Validating the Quality System.
Appendix.
Glossary.
Index.
Caractéristiques techniques
PAPIER | |
Éditeur(s) | Prentice Hall |
Auteur(s) | S. Thomas Foster |
Parution | 01/01/2001 |
Nb. de pages | 476 |
Format | 20,5 x 26 |
Couverture | Relié |
Poids | 1061g |
Intérieur | Noir et Blanc |
EAN13 | 9780138759643 |
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