People as Care Catalysts

From Being Patient to Becoming Healthy

Richard Normann, Niklas Arvidsson

220 pages, parution le 13/01/2006

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Résumé

The healthcare sector is undergoing strong expansion worldwide, as the focus changes from 'treating illness' to 'promoting wellness' and those able and willing to pay for their health make up for the shortcomings of national systems. How things evolve will depend on whether the national systems reinvent themselves around a new model of customer value, or fail to change and become obsolete. Global in scope and insightful in its conclusions, People as Care Catalysts sets out an agenda for how things could develop in the new 'healthcare economy'.

L'auteur - Richard Normann

Richard Normann, ne en Finlande et naturalise Suedois, vit en France depuis 1977. Il a fonde en 1980 le cabinet de conseil SMG (Services Management Group), simultanement a Paris, a Stockholm, a Helsinki et a Boston. Il enseigne egalement a la Copenhagen Business School et au Helsinki Institute of Technology. Plusieurs de ses livres font reference, dont Gerer pour croitre et Le Management des services.

L'auteur - Niklas Arvidsson

Niklas Arvidsson, Researcher, National Institute of Working Life, Sweden Niklas's research focuses on futurizing, project-based organizations, strategy and knowledge management. He has taught in business schools for over a decade and published several articles. Niklas has many years of experience as a senior consultant and a former colleague of Richard Normann in Service Management Group and NormannPartners. His co-authored article on problems in identifying competent knowledge holders in multinationals is published in 'Management Science''.

Sommaire

List of contributors
Foreword
Preface - How this book came about
Acknowledgements
Challenges for health care in Western societies
Health care - victim of the industrial model?
Who and where is the customer?
The future shape of health care
A French exception or a demonstration of a European trend?
Living healthy to an older age - would it be possible for everyone?
Leadership for health care in the age of learning
Overall conclusions this far
An attempt to create an idealized design
An impossible synthesis?
Positioning our approach
Appendix A: A challenge for economic policy
Appendix B: Summary of research on value creation via coproductive meetings
Appendix C: Useful abbreviations
References
Index

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Wiley
Auteur(s)	Richard Normann, Niklas Arvidsson
Parution	13/01/2006
Nb. de pages	220
Format	15,5 x 23,5
Couverture	Relié
Poids	488g
Intérieur	Noir et Blanc
EAN13	9780470017784
ISBN13	978-0-470-01778-4