Assertiveness At Work
A practical guide to handling awkward situations
Résumé
- Fielding unreasonable requests from your colleagues
- Facing a lack of cooperation from another department
- Disagreeing with a strong-willed senior manager?
- Taking an unpopular decision
- Working with a demanding customer
The outcome will be different according to how you approach each situation. Will you be aggressive and angry, sit back and wait, or be assertive and effective?
Assertiveness At Work tackles the realities of modern business life - the uncomfortable situations that can arise with flatter structures, tough workloads, demanding hours, and the need to exert influence across traditional boundaries. In these situations, successful people need assertiveness in order to achieve their goals.
Whether you are a line manger, project leader, specialist, or key member of a team, this book gives practical guidance for developing your own natural assertiveness to benefit both yourself and your organization:
- Success scenarios for everyday situations
- Hints and suggestions that you can use right away
- Insights into the hidden forces behind your own and other people's behaviour
- Tried and tested exercises for developing and maintaining assertiveness
L'auteur - Ken Back
Ken and Kate Back have specialized in assertiveness training for people at work for more than twenty years. In the third edition of this practical, best-selling book, Ken and Kate have brought together their experience in training thousands of people to be more assertive at work. They include new guidance on how assertion can help your career, and negotiate effectively.
L'auteur - Kate Back
Ken and Kate Back have specialized in assertiveness training for people at work for more than twenty years. In the third edition of this practical, best-selling book, Ken and Kate have brought together their experience in training thousands of people to be more assertive at work. They include new guidance on how assertion can help your career, and negotiate effectively.
Sommaire
- Preface
- Assertion, nonassertion and aggression
- Recognizing assertive, nonassertive and aggressive behaviour
- Beliefs and rights
- Starting to be more assertive
- Negotiating assertively
- Saying "No" assertively
- Types of assertion
- Handling negative feelings
- Handling aggression from others
- Handling nonassertion from others
- Being assertive upwards
- Contributing assertively to meetings
- Assertion during times of change
- Assertiveness and stress
- Continuing to increase your assertiveness
- Index
Caractéristiques techniques
PAPIER | |
Éditeur(s) | Mc Graw Hill |
Auteur(s) | Ken Back, Kate Back |
Parution | 16/09/2005 |
Édition | 3eme édition |
Nb. de pages | 208 |
Format | 15 x 23 |
Couverture | Broché |
Poids | 367g |
Intérieur | Noir et Blanc |
EAN13 | 9780077109912 |
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