Donna Knapp
Biographie de Donna Knapp
Donna Knapp is an independent consultant with over 20 years of experience in the Information Technology industry, 14 of which were dedicated to providing help-desk-related consulting and training services. She is also the author of A Guide to Help Desk Concepts and Course Director for the successful seminar, "Building and Managing a World Class Help Desk."
Livres de Donna Knapp
Auteur : Donna Knapp
Éditeur : Thomson
Date de parution : 28/12/2004
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