John G. Freeland
Biographie de John G. Freeland
John G. Freeland is the global managing partner of
Accentures Customer Relationship Management (CRM) service
line and a member of the Accenture Executive Committee. As
a respected thought leader in the area of CRM, Freeland
advises companies on creating profitable customer
relationships and superior brand value and directs the
worldwide growth and market leadership of Accentures CRM
business. In over two decades with Accenture, he has held a
variety of leadership positions within the firm and has led
the development of innovative CRM business strategies and
new market-making opportunities across a host of diverse
industries. These have included innovative cosourcing
arrangements focused on dramatically improving the quality
and cost structure of customer sales and service operations
for Accenture clients.
Livres de John G. Freeland
Auteur : John G. Freeland
Éditeur : Mc Graw Hill
Date de parution : 05/11/2002
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