Lewis P. Carbone
Biographie de Lewis P. Carbone
LOU CARBONE has been exploring the dynamics of experience creation and management for 20 years. He founded and currently serves as CEO of Experience Engineering, an experience-consulting firm whose clients include IBM, General Motors, Avis, Allstate, Audi, Blockbuster, RBC Financial, Office Depot, H&R Block, Taco Bell, Allina Health Systems, and many other leading organizations. Carbone collaborated with Steve Haeckel on "Engineering Customer Experiences," the seminal article that introduced the concept of customer experience.
Livres de Lewis P. Carbone
Auteur : Lewis P. Carbone
Éditeur : Prentice Hall
Date de parution : 16/09/2004
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