
Robert Spector
Biographie de Robert Spector
Robert Spector is a seasoned business journalist, retail expert, and international speaker on customer service and corporate culture. He is the author of four previous books, including The Nordstrom Way and Amazon.com.
Livres de Robert Spector
Auteur : Robert Spector
Éditeur : Harvard Business School Press (HBS)
Date de parution : 24/01/2005
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