Warranty Management and Product Manufacture

D.N. Prabhakar Murthy, Wallace R. Blischke - Collection Springer Series in Reliability Engineering

302 pages, parution le 02/12/2005

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Résumé

Purchasers of manufactured goods demand assurance that the purchased product will perform satisfactorily over its expected life. Warranties play a vitally important role in providing this assurance, in two ways. Firstly, warranty terms can provide a promise of protection in the event of a product failure. Secondly, effective warranty service can assure customer satisfaction in the event of a warranty claim. Successful use of both of these requires proper warranty management.

The authors of Warranty Management and Product Manufacture have developed "Stage-3" warranty management, that views warranties from a strategic perspective, beginning with a warranty strategy that is linked to technical and commercial planning from the very start of the product development process.

The aim of warranty management is to achieve the overall business objectives by focussing on both product performance assurance as well as ensuring customer satisfaction, the ultimate goal of warranty management. Warranty Management and Product Manufacture provides guidelines for achieving this goal.

Written by two of the world's leading experts in warranty management, this monograph details the most up-to-date thinking in this key area of product manufacture. It will be an invaluable guide for managers in product development, production and marketing as well as graduate students in business and operations management and industrial engineering.

Written for:

Managers and engineers involved with new product development, production and marketing; managers involved with warranty management; graduate students in industrial engineering, business management and operations management

L'auteur - D.N. Prabhakar Murthy

D. N. PRABHAKAR MURTHY, PhD, is a Professor of Engineering and Operations Management at the University of Queensland in Brisbane, Australia. He received his PhD in applied mathematics from Harvard University.

Sommaire

Preface
Introduction and Overview
Products and Product Quality
Product Warranty
Warranty Management
Systems Approach to Warranty Management
The Role and Use of Data in Warranty Management
Warranty Cost Analysis
Warranty Considerations in Product Design and Development
Implications of Warranty on Production Decisions
The Role of Warranty in Marketing
Warranty Logistics
Reliability Improvement Warranties
Financial, Societal, and Legal Aspects of Warranty
Warranty Management Systems
Conclusion
Author Index
Subject Index

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Springer
Auteur(s)	D.N. Prabhakar Murthy, Wallace R. Blischke
Collection	Springer Series in Reliability Engineering
Parution	02/12/2005
Nb. de pages	302
Format	16 x 24
Couverture	Relié
Poids	540g
Intérieur	Noir et Blanc
EAN13	9781852339333
ISBN13	978-1-85233-933-3