Customer-Driven Project Management

Designed around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on Internet support systems, selling the project, and a model for e-business projects. This integrated approach to Custom-Driven Project Management (CDPM) explains the new enterprise project life cycle and gives you a wide range of effective tools for developing customer-driven teams. You learn how to:

• Use people involvement tools and techniques
• Recognize senior management's role in project review
• Be aware of the full range of personal and professional issues
• Apply definition, selection, and analysis tools and techniques
• Work with project management and system development tools and techniques

Complete resource for project managers and project executives on project quality management! Practical guide to doing the right job--and getting the job done right the first time!

See how embedded quality assures customer satisfaction--and how to schedule quality into the project process. This newly revised CUSTOMER-DRIVEN PROJECT MANAGEMENT steers you to improved project quality management through total customer involvement. Featuring new chapters on the Internet, quality scheduling, project review, and personal and professional growth planning, this provocative guide offers updated techniques that can help you:

• Understand customers--and their needs and expectations
• Keep customers productively involved in project management
• Embed quality into the product early in the process
• Make organizations work better with project-driven business models
• Market your PM skills with "Brand You" methods
• Short-circuit stumbles with senior management "insurance"
• Put free PM 'Net tools to work for you
• Predict the life cycle of e-businesses
• Draw ideas and inspiration from the Project Management Institute's Body of Knowledge on project quality management.

LET CUSTOMERS CREATE YOUR SUCCESS

Contents

• Chapter 1: Project Management in the E-World: Changing Rules and Roles.
• Chapter 2: Customer-Driven Quality and Scheduling.
• Chapter 3: Project Management and Quality.
• Chapter 4: Historical Perspective on Project Quality Management.
• Chapter 5: Leadership and Quality.
• Chapter 6: The Eight-Step Process.
• Chapter 7: A Summary of Tools.
• Chapter 8: Quality Project Review.
• Chapter 9: Customer-Driven Teams (CDTs).
• Chapter 10: "Brand You" and Professional Growth.
• Chapter 11: Quality Team Skills.
• Chapter 12: Translating Expectations to Specifications.
• Chapter 13: Process Tools.
• Chapter 14: Tools for Quality Decisions.
• Chapter 15: Work Flows.
• Chapter 16: Work Breakdown and Scheduling.
• Chapter 17: More Tools.
• Chapter 18: Some Future Considerations.