Dialogue Mapping
Building Shared Understanding of Wicked Problems
Résumé
Dialogue Mapping presents an indispensable new approach to meetings and collaboration, in which collective intelligence is achieved through framing powerful questions and conducting a comprehensive and creative exploration of their possible answers.
In the first part of Dialogue Mapping, Jeff Conklin introduces the key concepts:
- Wicked problems: you must come up with solutions in order to understand what the problem really is ... what the real issues are ... and the problem definition depends on whom you ask!
- Social complexity: the number and diversity of stakeholders whose participation is essential.
- Opportunity-driven problem solving: empirical evidence says creative thinking does not follow a linear process!
- Shared understanding: overcoming fragmentation requires forging shared understanding about all aspects of the problem-solution space.
The remaining sections provide a hands-on tutorial for practitioners.
L'auteur - Jeff Conklin
Jeffrey Conklin is a lifelong student of organizational communication and collaboration, and the tools that support them. As Director of CogNexus Institute he remains active as a practitioner of dialogue mapping, although his main joy is teaching dialogue mapping as the art and science of creating shared understanding.
Sommaire
- Preface
- Acknowledgments
- Part I
- Wicked Problems and Social Complexity
- Building Shared Understanding
- The Dialogue Mapping Experience
- Part II
- IBIS: A Tool for all Reasons
- The Dialogue Mapping Listening Cycle
- Transcriptive versus Interpretive Capture
- Part III
- Question Types
- Three Moves of Discourse
- The Limits of Dialogue Mapping
- Decisions, Decisions
- Appendix
- References
- Index
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Wiley |
| Auteur(s) | Jeff Conklin |
| Parution | 01/12/2005 |
| Nb. de pages | 242 |
| Format | 15 x 23 |
| Couverture | Broché |
| Poids | 385g |
| Intérieur | Noir et Blanc |
| EAN13 | 9780470017685 |
| ISBN13 | 978-0-470-01768-5 |
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