Employee Experience: Develop a Happy, Productive and Supported Workforce for Exceptional Individual

Ben / Bersin Whitter

208 pages, parution le 02/08/2019

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Résumé

Motivate, support and develop employees from pre-hire to retirement to ensure that they can perform to the best of their abilities.For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. However, in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employees has never been more difficult. To develop top performing employees, HR professionals need to move beyond ad hoc engagement initiatives to design and embed employee experience throughout an organization's processes and culture from the moment an employee sees a job advert to the moment they leave the company. Employee Experience is a practical guide to achieving this. Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. With guidance on how to build experience capabilities in an HR team and coverage of how to define, design and embed an employee experience strategy to ensure that each interaction an individual employee has with the company supports this experience, this is essential reading for HR professionals. Including case studies from companies including Airbnb, Sky and Starbucks, this book shows how adopting this approach have improved performance, productivity and profits and how organizations of any size can achieve this success too.

- Chapter - 00: Foreword by Josh Bersin;
- Chapter - 01: Why employee experience is a business imperative;
- Chapter - 02: The experience challenge;
- Chapter - 03: The principles and lens of experience;
- Chapter - 04: Defining the employee experience strategy;
- Chapter - 05: Designing the employee experience;
- Chapter - 06: Delivering the employee experience;
- Chapter - 07: Epilogue

Ben Whitter is the Chief Experience Officer and Founder of the World Employee Experience Institute (WEEI). Known globally as "Mr Employee Experience", he is one of the leading figures within EX and has pioneered and popularized the concept worldwide, reaching 16 million people through his writing, keynotes, strategic advisory services, workshops and coaching. He inspired the first EX conferences and his work has been featured in publications including Forbes, The Financial Times, The Economist, HR Grapevine, and HRD Magazine.

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	PAPIER
Éditeur(s)	Kogan Page
Auteur(s)	Ben / Bersin Whitter
Parution	02/08/2019
Nb. de pages	208
EAN13	9780749491727

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Employee Experience: Develop a Happy, Productive and Supported Workforce for Exceptional Individual

Résumé

Caractéristiques techniques

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