IT Systems Management
Designing, Implementing, and Managing World-Class Infrastructures
488 pages, parution le 05/02/2002
Résumé
Design, implement, and manage world-class infrastructures.
- Develop bullet-proof processes
- Implement proven systems management techniques
- Streamline your IT infrastructure—regardless of size
IT Systems Management describes the process of managing any IT infrastructure to achieve optimum stability, efficiency, and responsiveness. By understanding and harnessing proven systems management techniques, organizations can leverage their IT investment in powerful new ways.
Infrastructure expert Rich Schiesser explains the theoretical and practical aspects of systems management, using observations, methods, and examples drawn from years of professional experience. IT Systems Management is based on the fundamental belief that people, process, and technology are the key ingredients in any successful IT organization and includes ground-breaking coverage on how to implement each key discipline in mainframe data centers, mid-range shops, client/server environments, and Web-enabled systems.
This accessible, but comprehensive guide:
- Offers an insider's perspective on all the disciplines of systems management
- Allows focused study for professionals concerned with any of the key systems management areas-people, process, and technology
- Describes how to develop, integrate, and manage robust, bulletproof processes
IT Systems Management is designed for IT professionals involved in designing, implementing, and managing any part of an IT environment or the entire infrastructure.
ContentsList of Figures
List of Tables.
Acknowledgments.
Introduction.
I. BACKGROUND.
1. Historical Perspective.Systems Management: A
Proposed Definition. Timelining Early Developments of
Systems Management. The Need for a General-Purpose
Computer. A Brief Look at IBM.
2. Evolving in the 1970s and 1980s.
General Purpose Becomes
General Expansion. Evolving S/360 into S/370. Significant
IT Developments during the 1980s. Continuing Evolution of
Mainframe Computers. Extended Use of Midrange Computers.
Proliferation of Personal Computers. Emergence of
Client-Server Systems. Impact of 1980s' IT Developments on
New Systems Management Functions. Impact of 1980s' IT
Developments on Existing Systems Management
Functions.
3. Into and Beyond the New Millennium.
Reinventing the Mainframe.
The Changing of Midrange and Client-Server Platforms. The
Growing Use of PCs and Networks. The Global Growth of the
Internet. Lingering Effects of the Millennium Bug.
Timelining the Disciplines of Systems Management.
4. Acquiring Executive Support. II. PEOPLE.
Why Executive Support Is
Especially Critical Today. Building a Business Case for
Systems Management. Educating Executives on the Value of
Systems Management. Three Universal Principles Involving
Executive Support. Ensuring Ongoing Executive
Support.
5. Organizing for Systems Management.
Factors to Consider in
Designing IT Organizations. Factors to Consider in
Designing IT Infrastructures. Locating Departments in the
Infrastructure. Recommended Attributes of Process
Owners.
6. Staffing for Systems Management.
Determining Required Skill
Sets and Skill Levels. Assessing the Skill Levels of
Current Onboard Staff. Alternative Sources of Staffing.
Recruiting Infrastructure Staff from the Outside. Selecting
the Most Qualified Candidate. Retaining Key Personnel.
Using Consultants and Contractors. Benefits of Using
Consultants and Contractors. Drawbacks of Using Consultants
and Contractors.
7. Customer Service.
How IT Evolved into a
Service Organization. The Four Key Elements of Good
Customer Service. Identifying Your Key Customers.
Identifying Key Services of Key Customers. Identifying Key
Processes that Support Key Services. Identifying Key
Suppliers that Support Key Processes. Integrating the Four
Key Elements of Good Customer Service. The Four Cardinal
Sins that Undermine Good Customer Service.
8. Availability. III. PROCESSES.
Definition of
Availability. Differentiating Availability from Uptime.
Differentiating Slow Response from Downtime.
Differentiating Availability from High Availability.
Desired Traits of an Availability Process Owner. Methods
for Measuring Availability. The Seven Rs of High
Availability. Assessing an Infrastructure's Availability
Process. Measuring and Streamlining the Availability
Process.
9. Performance and Tuning.
Differences between the
Performance and Tuning Process and Other Infrastructure
Processes. Definition of Performance and Tuning. Preferred
Characteristics of a Performance and Tuning Process Owner.
Performance and Tuning Applied to the Five Major Resource
Environments. Server Environment. Disk Storage Environment.
Database Environment. Network Environment. Desktop Computer
Environment. Assessing an Infrastructure's Performance and
Tuning Process. Measuring and Streamlining the Performance
and Tuning Process.
10. Production Acceptance.
Definition of Production
Acceptance. The Benefits of a Production Acceptance
Process. Implementing a Production Acceptance Process. Full
Deployment of a New Application. Distinguishing New
Applications from New Versions of Existing Applications.
Distinguishing Production Acceptance from Change
Management. Assessing an Infrastructure's Production
Acceptance Process. Measuring and Streamlining the
Production Acceptance Process.
11. Change Management.
Definition of Change
Management. Drawbacks of Most Change Management Processes.
Key Steps Required in Developing a Change Management
Process. Emergency Changes Metric. Assessing an
Infrastructure's Change Management Process. Measuring and
Streamlining the Change Management Process.
12. Problem Management.
Definition of Problem
Management. Scope of Problem Management. Distinguishing
among Problem, Change, and Request Management. Key Steps to
Developing a Problem Management Process. Opening and
Closing Problems. Segregating and Integrating Help Desks.
Client Issues with Problem Management. Assessing an
Infrastructure's Problem Management Process. Measuring and
Streamlining the Problem Management Process.
13. Storage Management.
Definition of Storage
Management. Desired Traits of a Storage Management Process
Owner. Storage Management Capacity. Storage Management
Performance. Storage Management Reliability. Storage
Management Recoverability. Assessing an Infrastructure's
Storage Management Process. Measuring and Streamlining the
Storage Management Process.
14. Network Management.
Definition of Network
Management. Key Decisions about Network Management.
Assessing an Infrastructure's Network Management Process.
Measuring and Streamlining the Network Management
Process.
15. Configuration Management.
Definition of
Configuration Management. Practical Tips for Improving
Configuration Management. Assessing an Infrastructure's
Configuration Management Process. Measuring and
Streamlining the Configuration Management Process.
16. Capacity Planning.
Definition of Capacity
Planning. Why Capacity Planning Is Seldom Done Well. How to
Develop an Effective Capacity Planning Process. Additional
Benefits of Capacity Planning. Helpful Hints for Effective
Capacity Planning. Uncovering the Hidden Costs of Upgrades.
Assessing an Infrastructure's Capacity Planning Process.
Measuring and Streamlining the Capacity Planning
Process.
17. Strategic Security.
Definition of Strategic
Security. Developing a Strategic Security Process.
Assessing an Infrastructure's Strategic Security Process.
Measuring and Streamlining the Security Process.
18. Disaster Recovery.
Definition of Disaster
Recovery. Case Study: Disaster at the Movie Studio. Three
Important Lessons Learned. Steps to Developing an Effective
Disaster Recovery Process. Nightmare Incidents with
Disaster Recovery Plans. Assessing an Infrastructure's
Disaster Recovery Process. Measuring and Streamlining the
Disaster Recovery Process.
19. Facilities Management.
Definition of Facilities
Management. Major Elements of Facilities Management. The
Facilities Management Process Owner. Determining the Scope
of Responsibilities of a Facilities Management Process
Owner. Desired Traits of a Facilities Management Process
Owner. Evaluating the Physical Environment. Major Physical
Exposures Common to a Data Center. A Word about Efficiency
and Effectiveness. Tips to Improve the Facilities
Management Process. Facilities Management at Outsourcing
Centers. Assessing an Infrastructure's Facilities
Management Process. Measuring and Streamlining the
Facilities Management Process.
20. Developing Robust Processes. IV. TECHNOLOGY.
What Contributes to a
World-Class Infrastructure. Characteristics of a Robust
Process. Understanding the Differences between a Formal and
Informal Process. Helpful Ground Rules for Brainstorming.
Methods for Prioritizing Requirements.
21. Using Technology to Automate and Evaluate Robust Processes.
Automating Robust
Processes. Evaluating an Infrastructure Process. Evaluating
Process Documentation. Benefits of the Methodology to
Evaluate Process Documentation.
22. Integrating Systems Management Processes.
Distinguishing Strategic
Processes from Tactical Processes. Identifying Strategic
Processes. Identifying Tactical Processes. The Value of
Distinguishing Strategic from Tactical Processes.
Relationships between Strategic and Tactical Processes.
Difficulties with Integrating Solely Tactical Processes.
Difficulties with Integrating Solely Strategic Processes.
Difficulties with Integrating Tactical and Strategic
Processes. Examining the Integrated Relationships between
Strategic and Tactical Processes. Significance of Systems
Management Process Relationships.
23. Special Considerations for Client-Server and Web-Enabled Environments.
Client-Server Environment
Issues. Vendor Relationships. Multiplatform Support.
Performance Tuning Challenges. Disaster Recovery Planning.
Capacity Planning. Web-Enabled Environment Issues.
Traditional Companies. Moderate and Growing Companies.
Dotcom Companies.
Appendix A: Frequently Asked Questions. V. APPENDICES.
Appendix B: Summary of Definitions.
Appendix C: Assessment Worksheets without Weighting Factors.
Appendix D: Assessment Worksheets with Weighting Factors.
Bibliography.
About the Author.
Index.
About the Author.
Index.
L'auteur - Rich Schiesser
RICH SCHIESSER has led IT infrastructure groups at
organizations such as Hughes Aircraft, the City of Los
Angeles, and Twentieth Century Fox, and for 10 years he
managed the primary data center at Northrop Grumman. Rich
has also taught IT classes at California State University,
Los Angeles, and the University of California, Los Angeles.
As a consultant, he now designs and implements
infrastructures for a variety of companies including Emery
Air Freight, DIRECTV, Option One Mortgage, WhatsHotNow.com,
and The Weather Channel.
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Prentice Hall |
| Auteur(s) | Rich Schiesser |
| Parution | 05/02/2002 |
| Nb. de pages | 488 |
| Format | 18 x 24 |
| Couverture | Broché |
| Poids | 941g |
| Intérieur | Noir et Blanc |
| EAN13 | 9780130876782 |
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