Knowledge Management

But you don't have to reinvent the wheel! The Complete Idiots Guide' to Knowledge Management will show you exactly how to share information among your peers to help your company achieve greater success! In this Complete Idiots Guide', you get:

• Basic knowledge management models and concepts.
• Step-by-step instructions on implementing the concept within your company or group.
• Strategies for knowledge sharing.
• The fundamentals of trying a pilot program.
• How information technology relates to knowledge management.
• The importance of culture in the program.

I. EXPLORING THE OXYMORON.

1. What's in a Name?
2. More Models Than a Car Show.
3. What's a Chief Knowledge Officer?
4. Knowledge Management Success Stories.

1. Developing a Strategy.
2. Start Small.
3. Building the Infrastructure.
4. Communities of Practice-The Killer Application.
5. Strategic Choices for Connecting People to People.
6. More Connection Choices.

1. Why Your CIO Has Gray Hair.
2. Nets, Nets, Nets.
3. Finding the Information You Need.

1. Culture Is You, Me, and Everybody Else.
2. Working with Organizational Culture.
3. Managing the Change.
4. Spreading the Word Far and Wide.

1. You Get What You Measure.
2. Developing Measures.
3. A Sampler of Measurement Approaches.
4. Measuring Intellectual Capital.
5. Where Did We Go Wrong?
6. Moving to the Big Time.
7. Lagniappe: The Thirteenth Doughnut.

Appendix A. Glossary.
Appendix B. Web Sites.
Appendix C. Books and Articles.

Index.