Knowledge Management in the SocioTechnical World

- Knowledge management strategy formulation
- Knowledge requirements
- Case studies from corporate learning environments and industry

It will be of interest to practitioners, researchers, and managers who are involved in any aspect of information systems/sociotechnical design or knowledge management. It will also useful for advanced students on information systems or related courses.

Contents:

Introduction.
Knowledge Management: A SocioTechnical Perspective.

Part 1: Know

Why: Spectrum
The Human Factor.
Organisational Ability
Constituents and Congruencies.
Managing Knowledge in a "Knowledge Business".
Knowledge Dynamics in Organizations.

Part 2: Know

What: Personality Type and the Development of Knowledge Evolution.
The Importance of Individual Knowledge in Developing the Knowledge
Centric Organization.

Part 3: Know

Who: Managing Customer Knowledge: A Social Construction Perspective.
Facilitating Learning and Knowledge Creation in Communityo-f-Practice: A Case Study in a Corporate Learning Environment.
Information Technology and Knowledge Acquisition in Manufacturing Companies: A Scandinavian Perspective.

Part 4: Know

How: Methods for Knowledge Management Strategy Formulation: A Case Study.
Knowledge Creation and Management: The Case of Fortum Engineering Ltd.
Knowledge Requirements System (KRS): An Approach to Improving and Understanding Requirements.
Managing Tacit.
Knowledge in Knowledge Intensive Firms
Is there a Role for Technology?
Conclusion.

References.
Index.