Manager's survival guide

Morey Stettner

168 pages, parution le 07/10/2002

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Résumé

Difficult employees... Demanding bosses... Irate customers... As a frontline manager you never know where to expect your next problem. What you do know is that you have to solve that problem, and solve it quickly. Manager's Survival Guide features proven tips and strategies for sensing imminent problems, formulating workable solutions, following up to ensure problems don't reoccur, and more. This latest volume in McGraw-Hill's skills-based Briefcase Books series contains the skills you need to:

Move from problem to solution in four logical steps
Keep performance high-even when morale is low
Take proactive steps to reduce the likelihood of mishaps

Manager's Survival Guide gives you the tools you need to take charge of your surroundings and handle everyday management issues with leadership, diplomacy, and results-based effectiveness.

Contents

Heeding Warning Signs
Profile of a Problem: The Six Stages
Jumping from Problem to Solution
Preventing Misunderstandings
Calibrating Your Response
Solving the Seven Biggest On-the-Job Conflicts
Thinking Like a Scientist
Problem-Solvers vs. Problem-Creators
Combating the Threat of Change
Motivating Employees Against All Odds
Mapping a Problem-Prevention Plan

Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Morey Stettner
Parution	07/10/2002
Nb. de pages	168
Format	15 x 23
Couverture	Broché
Poids	268g
Intérieur	Noir et Blanc
EAN13	9780071391320