New Directions in Supply-Chain Management

These "rising stars" from the country's most prestigious operations management programs each take a fresh perspective on current practices and future directions in supply chain management and overall business strategy. Provocative yet valuable questions are asked--and answers provided--on subjects including:

• Development of effective performance metrics
• Techniques to streamline the order management cycle
• Methods to leverage product design and manufacture to reduce supply chain costs
• Ways to share knowledge throughout an organization concerning forecasts, manufacturing and sourcing plans, and distribution.

Contents

Preface

Sect. 1 Integrating New Technologies into Supply-Chain Operations

1 The Relationship-Technology Interface: A Path to Competitive Advantage 3
2 Digital Marketplaces and Efficient Supply Chains: Can They Co-Exist? 24
3 Internet Retailers' Dilemma of Operational and Market Efficiencies 39
4 A Case Study of an ERP Implementation: Promises, Phantoms, and Purgatory 58
5 Web-Enabling the Supply Chain: An Exploratory Case Study 73

Sect. 2 Technology-Based Product and Service Development

6 Identifying and Managing Programmatic Efficiency Differences across Technology-Based Product Development Capabilities and Uncertainty Environments 93
7 Management of Information Technology Driven Product Development Processes 125
8 Mass Customization: Strategic and Operational Considerations 153
9 Towards Effective Software Development: A Conceptual Framework of Software Project Types, Development Processes, and Functional Outcomes 171
10 Managing the New Service Development Process: Multi-Disciplinary Literature Synthesis and Directions for Future Research 200

Sect. 3 Knowledge Management and Supply Chain Integration Issues

11 Inward Technology Transfer: A Key Link in the Technology Supply Chain 237
12 Experience-Based Productivity Improvements in Project Environments 272
13 Antecedents and Performance Outcomes of International Subsidiaries' Technology Sourcing Decisions 282
14 Pricing Supply Flexibility: The Impact of Variability and Information Asymmetry 306
15 Vendor-Managed Inventory in Production Constrained Settings 325
16 Supply-Chain Integration: Putting Humpty Dumpty Back Together Again 352

Index 377
About the Contributors 381