Operations Management

New to This Edition

• Integration of E-business
• Enhanced/more conceptual coverage of Queuing Theory, in both services and manufacturing which allows instructors an improved approach to teaching such topics as Kanban in relation to queuing theory.
• Additional solved problems and exercises, provides more opportunities for students to try problems on their own.

• 15 Principles of Good Operations Management. These principles delineate common sense goals for management and provide a guideline for understanding the objectives of operations management. These 15 principles focus on Customers, Company, Design & Organization, Capacity, Processing and Problem solving and control.
• Into Practice Boxes, highlights an application or practical circumstance in which the topic plays a role in real operations. They come from a variety of newspapers, business periodicals, and journals and afford the student a more "real world" view of operations management topics.
• Contrast Boxes demonstrate the contrasts between effective and less effective concepts and practices, providing the student a more holistic approach to understanding operations management.
• Cases (13) provide additional material to further develop skills on important operations management topics.

• Chapter 1 Operations Management: Introductory Concepts
• Chapter 2 OM Strategy: Dynamic Competitiveness
• Chapter 3 Principles of Operations Management
• Chapter 4 Demand Management and Forecasting
• Supplement: Least Squares Trend and Correlation Coefficients
• Chapter 5 Capacity Planning and Master Scheduling
• Supplement: Aggregate capacity Planning with ExcelÒ
• Chapter 6 Order Fulfillment and Purchasing
• Chapter 7 Designing for Customers' Needs
• Chapter 8 The Quality Imperative
• Supplement: Quality Pioneers of the Twentieth Century
• Chapter 9 Process Control and Improvement
• Chapter 10 Flow-Control: Eliminating Process Wastes
• Chapter 11 Timing—Another Imperative
• Chapter 12 Human Resources in OM
• Supplement: Four methods of developing Time Standards
• Chapter 13 Managing Materials: Timing and Quantities
• Supplement: Economic Order Quantity: Theory and Derivations
• Chapter 14 Facilities Management
• Chapter 15 Managing Continuous and Repetitive Operations
• Chapter 16 Managing Job and Batch Operations
• Chapter 17 Managing Projects
• Appendices:
  • A – Normal Curve
  • B – Random Numbers(?) à may not use
  • C – Answers to Even-numbered exercises
  • D – Selected Bibliography