Successful IT Project Delivery

This book sets out to address the causes of IT project failure and provides the reader with an opportunity so often denied within their own workplace – to learn the lessons from project failure. It uses private and public sector case studies to show how projects can fail easily if only a small number of critical success factors are not met.
Key Features

• Understand the impact of failed projects and why they failed in the first place.
• Provides you with a comprehensive set of guidelines and techniques to help deliver a successful IT project.
• Helps you understand the strengths and weaknesses of IT methodologies used today.
• Learn valuable lessons from previous project failures.
• Understand how the behaviour of the project team and key stakeholders can influence the outcome of the project.

Contents
PART I: ESTABLISHING THE IS PROJECT FRAMEWORK
1. Why do IS Projects fail?
The Reality Gap / The scope for IS project failure
2. Enabling Change - The Business of IT
Strategic business planning / Aligning the It strategy with the business / Building the business case / Managing change / Resistance to change / The Physiological Impact of Change / Change: Critical success factors
3. Managing the Requirements
What is requirements management? / The requirements management lifecycled / Barriers to effective requirements management / The dangers of using software packages
4. The IS methodology - a framework for development
The role of IS methodologies / A comparism of popular IS methodologies
PART II: PLANNING FOR SUCCESS
5. Planning the Project
What is a project? / Hallmarks of a healthy project / The project plaln / Case study: The London Ambulance Service Computer- Aided Despatch System
6. Project building blocks: Processes
Project Management / Programme management / Risk management / Configuration management / Processes: #critical success factors
7. Planning the benefits
Why do IS projects fail to deliver benefits? / The nature of IS investments / Case study: A major airline company / Building the benefits - the benefit management cycle / Techniques for investment appraisal / Benefit mangement: Critical success factors
PART III: DESIGN AND DEVELOPMENT
8. Project building blocks: People
The human element of IS project failure / Key causes of project team weakness / The role of stakeholders in the project / Case study: An international airline Improving the human aspect of the project / Case study: A major telecommunications company / Supplier management / People: Critical success factors
9. Managing Software Development
The software development lifecycle / Case study - Denver International Airport Baggage Stystem / Measuring softwre development complexity / Achieving software development excellence / Managing softwre develoment: critical success factors
10. The need for quality
What is quality: / Project quality management / Software quality assurance / Total Quality Management / Case study: Intel / Barriers to quality / Quality - critical succes factors
PART IV: PROJECT DELIVERY
11. The importance of testing
Why do application systems fail? / The case for testing / Case study: The Lessons of Ariane 5 / Making the investment count: testing tools / The testing process / Making the transition from testing to product release /
12. Learning the lessons
Learning the lessons