The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All
David Johnson
Résumé
Healthcare accounts for one-fifth of the U.S. economy. Everyone agrees that our current system is broken and needs repair. It must cost less, tackle chronic disease, and shift resources away from acute and specialty treatments into care management, behavioral health, and health promotion. The issue isn't what to do. It's how to do it. The answers lie in customer-driven reform, enlightened governmental regulation, and full-risk payment models that reward quality outcomes, service excellence, and efficient operations.
Customers are demanding more value. In response, enlightened health companies are reconfiguring business models to deliver appropriate, accessible, holistic, reliable, and affordable care. According to this new model, caregivers inform and engage patients; payers reward health companies that deliver great outcomes and great service at competitive prices; health plans strive to keep their members as healthy as possible; investors fund innovative companies whose products and services delight customers; health companies employ liberating technologies that enhance system-wide access, fairness, safety, compassion, and affordability.
In The Customer Revolution in Healthcare , top healthcare consultant and strategist David W. Johnson explains how aligning economic incentives with patient needs will deliver better outcomes at lower costs with superior customer service. The market will be won by disruptive, bottom-up, and customer-centric competitors who will deliver kinder, smarter, and cheaper care-to all.
Foreword
Author's Note
Introduction: The Healthcare
Industrial Complex
PART I Revolutionary Conditions
CHAPTER 1 Fundamental Flaws
CHAPTER 2 Waste More, Want More
CHAPTER 3 Taxation Without Representation
CHAPTER 4 America's Self-Created Opioid Tragedy
PART I CONCLUSION
Declaration of Independence
PART II Revolutionary Forces
CHAPTER 5 Empowered Customers (Buyers)
CHAPTER 6 Liberated Data
CHAPTER 7 Pro-Market Regulation
PART II CONCLUSION
Force Multipliers
PART III Revolutionary Healthcare
CHAPTER 8 Revolutionary Upstarts
CHAPTER 9 Revolutionary Incumbents
CHAPTER 10 Healthcare for All
PART III CONCLUSION
E Pluribus Unum 271
Conclusion: Healthcare's Moral Imperative
Acknowledgments
Notes
Index
David W. Johnson is the founder and CEO of 4sight Health, a healthcare advisory firm at the intersection of strategy, innovation, economics, and capital formation. As an investment banker for over 25 years, he managed over $30 billion in healthcare revenue bonds and led significant strategic advisory engagements for his health system clients. Johnson is the author of Market vs. Medicine and the respected biweekly blog, Market Corner Commentaries . He is the author-in-residence at MATTER, a Chicago-based healthcare incubator, a frequent speaker on healthcare transformation, and serves on the board or as an advisor to multiple healthcare companies and nonprofit organizations. He holds a master's degree in public policy from Harvard University.
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Mc Graw Hill |
| Auteur(s) | David Johnson |
| Parution | 01/08/2019 |
| Nb. de pages | 336 |
| EAN13 | 9781260455571 |
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