The E-Aligned Enterprise

"How can we measure true return on investment in a faster-moving, open-system world? How do we improve results in this new world using the same intellectual capital—our people?" These are the questions that far-sighted executives are asking. Fitz-enz answers by examining four key areas, each culminating in a Scorecard that lets readers gauge their own ROIs:

• Leadership argues that better communication and a high-touch approach—hardly traditional ROI focus points—are imperative for engaging the e-workforce.
• Strategy explores the links between innovation and risk, offering new ideas for rising above "commodity" status.
• Human Capital reveals that by combining continual learning and knowledge management, companies become Employers of Choice.
• External Relationships shows how to measure success with customers, partners, and alliances.

Contents

• Preface
• Acknowledgments

• Ch. 1 What a Trip! 3
• Ch. 2 I-World Meets E-World 6
• Ch. 3 The Practical Side of Intellectual Capital 21

• Ch. 4 Leading: The Inside Game 37
• Ch. 5 Leading Others into E-World 52
• Ch. 6 E-Leadership Summary and Scorecard 69

• Ch. 7 Building an E-World Strategy 75
• Ch. 8 Innovating and Setting the Standard 92
• Ch. 9 Selling and Servicing E-Customers 111
• Ch. 10 E-Strategy Summary and Scorecard 131

• Ch. 11 Power to the People 141
• Ch. 12 How to Become the Employer of Choice 159
• Ch. 13 Integrating Knowledge Management and Learning 176
• Ch. 14 E-Human Capital Summary and Scorecard 196

• Ch. 15 How to Align Your Enterprise for E-World 205
• Ch. 16 E-Alignment Scorecard 226
• Epilogue: Over the Horizon 234
• App. A Three Levels of ROI Measurement 239
• App. B: Bibliography 253
• Index 257
• About the Author 267