The Human Capital Edge

Contents

Foreword

Acknowledgements

Introduction and Executive Summary

1. Part I: Achieve Recruiting and Retention Excellence

2. Approach Recruiting and Retention as Mission-Critical
3. Hire People Who Will Hit the Ground Running
4. It's Not Enough to Be a Great Place to Work – Your have to be Known as a Great Place to Work
5. Involve Employees in the Hiring Process
6. Focus on the Basics: People: People Are More Alike than Different

   Part II: Create a Total Reward and Accountability

7. Link Pay to Performance
8. Demand That CEOs Hold a Significant Stake in the Company
9. Offer Significant Stock-Based Incentives Across the Board
10. Synchronize Pay
11. Don't Treat Benefits as “Fringe”

    Part III: Establish a Collegial, Flexible Workplace

12. Understand That Employee Satisfaction Is Critical to Any Business Goal
13. Minimize Status Distinctions
14. Make Work Arrangements Flexible
15. Don't Underestimate the Crucial Importance of Senior Leadership
16. Learn How to Manage Change
17. Don't Assume Workers No Longer Care about Job Security
18. Be Cautious about Developmental Training

    Part IV: Open Up Communication between Management and Employees

19. Make Communication Open and Candid
20. Enable Employees to Share Knowledge by Capitalizing on Technology
21. Be Careful in Implementing 360-Degree Feedback

Appendix

Notes