The Six Sigma Revolution
How General Electric and Others Turned Process Into Profits
274 pages, parution le 15/11/2000
Résumé
There's a remarkable management tool taking industry by
storm —- Six Sigma is helping companies reduce errors
and speed up production, increase their profits and
shareholder value, and keep their customers happy. The
Six Sigma Revolution is the definitive guide to
applying this breakthrough method to a broad array of
business processes -- from finance and supply chain
management to customer service and product development.
Author George Eckes, who implemented Six Sigma at GE
Capital, describes how each function within an organization
can utilize Six Sigma. He also provides specific ideas and
techniques for using the approach in all parts of the
business.
- Draws on examples from GE as well as other top firms
using Six Sigma
- Applies Six Sigma to the entire business -- unlike
current books that focus solely on product
development
- Written by a Six Sigma expert who has helped roll out the approach at GE Capital and formulate GE's Six Sigma training program
- Introduction to Six Sigma
- The Strategy of Six Sigma: 8 Steps to Strategic
Improvement
- Profits= Customer+Process+Employee
- Project Startup: Starting Up Tactical 6 Sigma
- Measuring Project Sigma: How Close are You to
Perfection' Data and Process Analysis: The Keys to the
Project
- Root Cause Analysis: Never Stop Asking "Why"
- Selecting Solutions that Drive Sigma Performance
- Holding the Gains: Making Sure Your Solutions
Stick
- How Six Sigma Initiatives Fail and How You Can Avoid
Other Mistakes
- Appendix
L'auteur - George Eckes
George Eckes (Superior, CO), founder and principal consultant for Eckes & Associates, is the primary consultant for GE Capital in its Six Sigma initiative. His other clients include Pfizer, Westin, Honeywell, and Volvo.
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Wiley |
| Auteur(s) | George Eckes |
| Parution | 15/11/2000 |
| Nb. de pages | 274 |
| Format | 15,5 x 23,5 |
| Couverture | Relié |
| Poids | 580g |
| Intérieur | Noir et Blanc |
| EAN13 | 9780471388227 |
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