Computer Telephony Demystified

Reshape your world with computer telephonyThere's no stopping the computer telephony (CT) revolution. Everywhere you look, CT is replacing the existing telephony infrastructure with products, systems, and solutions based on off-the-shelf computer technology.If you're ready to take advantage of customizable telephony technology, you're ready for Computer Telephony Demystified. Perfect for everyone from call center managers, network planners, and CIOs, to telecom engineers, this is the one-stop, plain-English tutorial and reference book on computer telephony technology. Here, you'll find concept-clarifying illustrations and plenty of answers and insights into this key technology area, including: A complete framework for designing and evaluating products, services, and solutions based on all relevant CT standards specifications.A thorough explanation of CTI and how to implement and extend call processing functionality.Coverage of media services technologies including Text-to-Speech (TTS) and Automatic Speech Recognition (ASR).Integrated explanations of both traditional and next generation switching fabric technology such as IP telephony.A series of real-world scenarios where CT technology is used to improve business and day-to-day life.Accompanied by a time-saving CD-ROM packed with CT specifications and standards, Computer Telephony Demystified puts you in the driver's seat--whether you are buying, building, or planning a telephone system, product, or service. On the CD-ROM: Resource documents, including the complete set of ECTF specifications, in PDF format.Live links to related web sites and updates to the book.Easy to use HTML-based navigation interface.

Contents

• What is Computer Telephony
  
• CT Solutions and Benefits
  
• Telephony Concepts
  
• Devices
  
• Call Processing: Features and Services
  
• CTI Concepts
  
• Switching Fabric
  
• Media Services Concepts
  
• CT Administration
  
• Telephony CPE and Telephone Company Services
  
• System Configurations
  
• CT Software Components
  
• CT Solutions
  
• CD Info
  
• Appendices