e-Business Readiness

The book presents each facet of the framework involving key e-business stakeholders and their processes:

• Customer: Engage, order, fulfill, and support.
• Business community: Engage, interact, govern, and provide service.
• Operational partner: Manage contracts, relationships, transactions, content, and intellectual assets; add security, assurance, and dispute resolution.
• Strategic partner: Manage new alliances, account planning, new market research, macro-resource planning, and product and service development.
• Governance: Manage workforce, localization, clusters, accessibility, e-business education, jurisdiction, liability, intellectual property, dispute settlement, taxation, privacy, trust, and e-business architecture.
• Agents: Conduct research and analysis, content management, sales, marketing and service, community, education, and entertainment.
• Employees: Examine productivity, e-culture, and information systems infrastructure and services.

At a practical level, e-Business Readiness poses questions that companies need to ask to obtain each stakeholder's view. Interviews with industry and government leaders such as VerticalNet, Nuance, Siemens, and Novell illustrate various e-business initiatives. Numerous examples throughout the text illustrate vital elements of the framework as it relates to both large and small businesses. Case studies demonstrate how eBiz Readiness!™ framework can be put to work for e-business ventures. With the eBiz Readiness!™ framework and the information in this timely book, you will be far better equipped to formulate a successful e-business strategy for your specific situation today and in the future.

• Chapter 1. Let's Get Ready: The Big Picture
• Chapter 2. Detailing Up: eBiz Readiness! Framework
• Chapter 3. Your Reason for Being: Your Customers
• Chapter 4. Getting You Prepared
• Chapter 5. Going Against the Flow: Operational Partnering
• Chapter 6. Hand-in-Hand into the Future: Strategic Partnering
• Chapter 7. eBiz Rules!: Governance
• Chapter 8. Working for YOU: Agents
• Chapter 9. Get Your "Insides" Working: Employee and Internal Operations
• Chapter 10. Strategic Planning: Attack and Defend