IT production services

Building a competitive advantage

Harris Kern, Rich Schiesser, Mayra Muniz

190 pages, parution le 07/06/2004

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Résumé

The best enterprise IT organizations have discovered the secret to high-performance infrastructure management: build a true Production Services function and realistic Production Acceptance processes. By doing so, they've achieved outstanding reliability, availability, and serviceability... transforming themselves from overpriced support centers into world-class service providers.

IT Production Services shows you how to do it, too. Drawing on data compiled from 200+ enterprise IT assessments, it's your start-to-finish guide for effective IT infrastructure management in business-critical environments.

Presents "Ten Commandments" for designing cost-effective, efficient IT organizations
Covers all three key ingredients: people, processes, and technology
Shows why transitioning systems straight from development to operations is a recipe for failure
Includes case studies from the authors' experience consulting with Fortune 500 and Global 2000 companies
Answers today's most frequently asked questions about managing IT infrastructure

L'auteur - Harris Kern

HARRIS KERN is currently an enterprise IT consultant with Sun Microsystems. A noted speaker, worldwide columnist, and lead author for the New Enterprise series of books, he is consulting editor for Prentice Hall's "Harris Kern's Enterprise Computing Institute."

L'auteur - Rich Schiesser

RICH SCHIESSER has led IT infrastructure groups at organizations such as Hughes Aircraft, the City of Los Angeles, and Twentieth Century Fox, and for 10 years he managed the primary data center at Northrop Grumman. Rich has also taught IT classes at California State University, Los Angeles, and the University of California, Los Angeles. As a consultant, he now designs and implements infrastructures for a variety of companies including Emery Air Freight, DIRECTV, Option One Mortgage, WhatsHotNow.com, and The Weather Channel.

L'auteur - Mayra Muniz

MAYRA MUNIZ spent the past several years affiliated with Harris Kern's Enterprise Computing Institute series as executive assistant to Harris Kern, the founder. Her experience as a graphic designer and editor has contributed greatly to the series' success.

Sommaire

Background
Ten commandments for building the ideal IT environment
IT assessments, planning, and development
Production services (PS)
The production acceptance process
Caxe studies
Most frequently asked questions

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Prentice Hall
Auteur(s)	Harris Kern, Rich Schiesser, Mayra Muniz
Parution	07/06/2004
Nb. de pages	190
Format	18,5 x 24
Couverture	Relié
Poids	600g
Intérieur	Noir et Blanc
EAN13	9780130659002
ISBN13	978-0-13-065900-2