Managing IT Outsourcing

Governance in global partnerships

Erik Beulen, Pieter M.A. Ribbers, Jan Roos

280 pages, parution le 30/06/2006

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Résumé

Global IT Outsourcing presents a far-reaching challenge for businesses. Managing the relationships on which a successful partnership is built is at the heart of successful outsourcing.

This practical book combines both research and practice to explore how IT-outsourcing partnerships can be managed successfully. Building on experiences in the three main IT functions (logistics, treasury and document services), it draws from an extensive range of industry examples and cases from a global network of companies involved in outsourcing. Unusually for books published on this topic, the book gives equal weight to both sides of the relationship, and aims to provide a unique governance model for outsourcing partnerships, exploring the risks and responsibilities involved for both partners.

Providing an accessible and cutting-edge perspective on this important topic, this book will be of interest to anyone studying IT strategy and interfirm relationships, and will be of practical benefit to managers responsible for responding to the challenge of outsourcing.

L'auteur - Erik Beulen

Erik Beulen worked previously for KPMG, and is now Global Business Development Manager for ATOS Origin, a leading global IT supplier, for whom a substantial part of their revenue is derived from outsourcing partnerships. He has published several books which have come out of his consultancy work.

L'auteur - Pieter M.A. Ribbers

Pieter Ribbers is Professor of Information Management at Tilburg University (NL) and Tias Business School. He is widely published in the academic journals in this area and has co-authored several books. He was previously visiting professor at Washington University (US) and as a consultant he works for companies including Nolan Norton Institute and the ING-Group in areas including outsourcing, scenario development and information economics.

L'auteur - Jan Roos

Jan Roos is Professor of Information Systems at Tilburg University (NL). For 12 years he was the Director of the Information Systems Centre of the Dutch government. He initiated the outsourcing of this service which resulted in the formation of an international company now quoted on the Euronext Stock Exchange. He has written several leading (Dutch) IT textbooks.

Sommaire

List of Illustrations
Preface
Changing Business Models
The IT Outsourcing Phenomenon
Structuring Responsibilities
Partnership Risk Management
Governance of IT Outsourcing
Governance Factors The Recipient
Governance Factors The Provider
Governance Factors The Relation
Offshore Outsourcing
Contracts
Looking Forward
Appendix: Overview of the Investigated Case Studies
Index

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Routledge
Auteur(s)	Erik Beulen, Pieter M.A. Ribbers, Jan Roos
Parution	30/06/2006
Nb. de pages	280
Format	15,5 x 23,5
Couverture	Broché
Poids	437g
Intérieur	Noir et Blanc
EAN13	9780415365994
ISBN13	978-0-415-36599-4