MCDST Guide to Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Exam 70-272

Ron Carswell - Collection Course Technology

642 pages, parution le 15/02/2005

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Résumé

MCDST Guide to Supporting Users and Troubleshooting Desktop Applications on a Microsoft® Windows® XP Operating System prepares students for the real-world challenges of being a desktop support technician. Extensive coverage includes configuring and troubleshooting Internet Explorer, Office 2003, and Outlook, performing updates and upgrades of applications, and ensuring application security. Activities are interspersed throughout each chapter to provide the proper balance of conceptual material and hands-on reinforcement. Case projects at the end of each chapter enable students to take the role of a desktop support technician and make decisions and troubleshoot real-life problems.

Key Features:

Content maps fully to MCDST Certification Exam #70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Review Questions, Activities, and Case Projects reinforce concepts, sharpen skills, and prepare students for certification
Test preparation software mimics the exam environment with more than 100 questions
"In the Workplace" feature provides hints about the real-life duties of a desktop support technician

Sommaire

Introduction to Supporting Users
Overview of Microsoft User Applications
Resolve Issues Related to Operating System Customization
Configure User-related Issues
Configure and Troubleshoot Internet Explorer and Outlook Express
Installing Office 2003
Configuring and Troubleshooting Operating System Features
Resolving Issues Related to Office Application Usage
Configure, Customize, and Migrate to Outlook
Configure and Troubleshoot Devices and Connectivity
Resolve Folder and File Issues
Configure Application Security
Manage Office Application Updates and Upgrades
Practice Exam

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Thomson
Auteur(s)	Ron Carswell
Collection	Course Technology
Parution	15/02/2005
Nb. de pages	642
Format	18,5 x 23,5
Couverture	Broché
Poids	1166g
Intérieur	Noir et Blanc
EAN13	9780619216023
ISBN13	978-0-619-21602-3

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Consultez aussi

Informatique Certifications Microsoft MCDST : Microsoft Certified Desktop Support Technician