PBX Systems for IP Telephony

Migrating Enterprise Communications

Allan Sulkin

488 pages, parution le 02/08/2002

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Résumé

The most efficient (and economical) ways to bring enterprise communication systems into the Digital Age are in this guide, written by the foremost analyst in the market space. In PBX Systems for IP Telephony, Allan Sulkin evaluates technologies, markets, and best practices for enterprise voice systems, messaging, and customer contact centers.

The heart and brains of your communications network, the PBX (Private Branch Exchange) can be the vital link - or the missing link - that interfaces businesses and their customers. This guide provides answers. Whether you need to IP-enable a PBX system for a small business, make complex choices for an advanced call center, or gain the expertise to integrate a variety of communication systems into a state-of-the-art foundation for your e-business vision, PBX Systems for IP Telephony should be your first choice.

Contents

Enterprise Communications Systems Today
Evolution of the Digital PBX, 1975-2000
Legacy PBX Call Processing Design
Legacy PBX Switch Network Design
Legacy PBX Traffic Engineering Analysis
Legacy PBX Common Equipment
Introduction to IP-PBX Systems
VoIP Standards and Specifications
Converged IP-PBX System Design
Client/Server IP-PBX System Design
LAN/WAN Design Guidelines for VoIP
PBX Cabling Guidelines
PBX Voice Terminals
PBX Networking
PBX Systems Management and Administration

Call Processing Feature/Function Glossary and Definitions
PBX/IP-PBX Cost and Pricing Issues
Client/Server IP-PBX RFP Example
PBX/IP-PBX System Feature and Function Matrices

Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Allan Sulkin
Parution	02/08/2002
Nb. de pages	488
Format	19 x 23,5
Couverture	Broché
Poids	968g
Intérieur	Noir et Blanc
EAN13	9780071375689
ISBN13	978-0-07-137568-9