Process Assessment and Improvement

A practical guide for managers, quality professionals and assessors

Han Van Loon - Collection The International Series in Engineering and Computer Science

320 pages, parution le 30/09/2004

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Résumé

Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors provides the reader with a powerful and practical approach to improving their organization through process assessment, combined with people factors such as organizational culture and team based improvement. It is the first practical guidebook to the emerging ISO/IEC 15504 standard.

Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors covers the three major business reasons for process assessment including setting Target Profiles, Process Capability Determination and Process Improvement in chapters 2 to 5. The book provides powerful figures on the costs of poor quality, and the benefits of improvement for organizations involved in software and IT. This book provides comprehensive improvement programs and also agile improvement methodologies, grounded in successful practices that have been employed in world class organizations.

Chapters 6 to 8 provide assessors with a standard assessment method and variants, plus how to rate a process up to ISO/IEC 15504 capability level 5. Chapter 9 describes industry experience using the standard. Useful examples, templates and tools are provided in Annexes. There is a companion book titled Process Assessment and ISO/IEC 15504: A Reference Book.

Sommaire

Organizational Success and People Process Product
User View - the purpose of process assessment
User View - Defining Target Capability Profiles
User View - Process Capability Determination
User View - Process Improvement
Standards View- Performing Assessments
Application View - Rating Processes up to Capability Level 5
Application View - Assessment results
Industry Experience with ISO/IEC 15504
Annex 1: Templates and Examples
Annex 2: Assessment Tools
Annex 3: Supplementary Improvement Information
Index

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Springer
Auteur(s)	Han Van Loon
Collection	The International Series in Engineering and Computer Science
Parution	30/09/2004
Nb. de pages	320
Format	16 x 24
Couverture	Relié
Poids	707g
Intérieur	Noir et Blanc
EAN13	9780387231822