Résumé
In Service Provider Strategy Primer, one of the world's
leading xSP consultants offers a complete framework for
success as an ASP, ISP, or WASP. Drawing upon experiences
with the world's leading xSPs, Anne Burris presents
specific best practices for identifying revenue
opportunities; sales and marketing; provisioning;
optimizing service levels; providing world-class support;
billing; and more.
In Service Provider Strategy Primer, one of the world's leading xSP consultants offers specific guidance on every key element of success: protecting your current customer base, increasing market share, assuring ongoing high margin revenue streams, and maximizing operational efficiency. Drawing upon experience with 15 of the world's leading xSPs, Anne Burris offers a complete framework for success that reflects a profound understanding of both xSP operations and marketplaces
Contents
Introduction to the seven operational challenges
- Level setting
- Basic operational challenges
- An introducion
- North America - PartnerCommunity, Inc.
- Asia Pacific - Acer CyberCenter Srvices, Inc.
- Europe - KPNQwest
- Latin America - Triara
- Introduction
- Partner and alliances
- Organization
- Entering the market
- Service delivery and provisioning
- Perception is reality
- Billing
- Infrastructure
- Afterword
- Definitions
- Sample business plan
- Sample service level agreement
- Service descriptions
- Pricing
- Sample cash flow
- Sample customer questionnaire
- Helpful associations, organizations, and publications
- CRM process inputs and outputs
- Bibliography
- Index
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Prentice Hall |
| Auteur(s) | Anne M. Burris |
| Parution | 01/09/2001 |
| Nb. de pages | 314 |
| Format | 17,7 x 23,4 |
| Couverture | Broché |
| Poids | 646g |
| Intérieur | Noir et Blanc |
| EAN13 | 9780130420084 |
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