The Usability Business

The Usability Business offers a unique insight into usability issues. The book deals with real work situations focussing on practical, workable approaches to professional responsabilities.

Contents

Introduction
About This Book
Author Biographies

Part 1: Usability Professionals: Dealing with Organizational Politics in an Uncertain World

1. The Myth of Objectivity: Making the Transition from Ivory Tower to Real-World Usability Evaluation
2. No Usability Test Is an Island: Is Our Expertise Enough on Its Own?
3. Who Moved My Lab? The Effect of Constant Organizational
4. Change on Usability Practice
5. "What Does That Button Do?" Effective Usability Project Scheduling
6. Around Complicated and Unfamiliar Technology

1. "I Enjoyed That This Much!" A Technique for Measuring Usability in Leisure-Oriented Applications
2. Caught Between Real and Virtual Worlds
3. The XMod Files: Defining and Designing the "User Experience"
4. Prototypes and Archetypes: Coping with Adult Behaviour in the Development of Information Systems for Children
5. Prototypes in Web-Site Design - Representations with Political Agenda

1. The Politics of Intranet Usability: Can One Size Fit All?
2. Developing Intranets Which People Use: Making Progress When Everyone Has an Opinion
3. Getting Past the Home Page: Structuring Information with People in Mind
4. Strategies to Make E-Business More Customer-Centred