Analysis for Improving Performance

Richard A. Swanson

316 pages, parution le 13/04/2007 (2^eme édition)

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Résumé

Named "book of the year" by both the Society for Human Resource Management and the International Society for Performance Improvement, Analysis for Improving Performance has established itself as an essential, practical, and comprehensive guide for defining how people do their jobs. This extensively revised and updated edition provides the tools for doing the crucial, yet often overlooked, upfront analysis essential to the success of any performance improvement effort.

L'auteur - Richard A. Swanson

Richard A. Swanson is an internationally recognized authority on organizational change, human resource development, the analysis and evaluation of work behavior, and financial analysis. He has consulted with Arthur Andersen Consulting, AT&T, 3M, CIGNA, Citicorp, General Motors, Honeywell, and many others. He has written and published widely on the subjects of performance and human resource development, and his recent book Analysis for Improving Performance won the Outstanding Instructional Communication Award from the International Society for Performance Improvement and the Society for Human Resource Management Book Award. Swanson is professor and director of the Human Resource Development Research Center at the University of Minnesota and senior partner of Swanson & Associates, Incorporated.

Sommaire

Analysis: The Key to Improving Performance
- Linking Improvement Programs to Important Organizational Goals
- Theoretical Foundation of Performance Improvement
- Case Study of Analysis for Performance Improvement
Diagnosing Organizational Performance
- Concepts for Diagnosing Performance
- The Performance Diagnosis Process
- Constructing a Performance Improvement Proposal
- Documenting and Improving Work Processes
- Data Collection Methods
Documenting Workplace Expertise
- The Nature of Workplace Expertise
- Documenting Job Descriptions
- Developing Task Inventories
- Documenting Process-Referenced Tasks
- Detailing Procedural Tasks
- Detailing System Tasks
- Detailing Knowledge Tasks
Managing Analysis Work to Improve Performance
- Organizing and Prioritizing Analysis Work for Maximum Performance Impact
- From Analysis to Performance Improvement

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Berrett-Koehler
Auteur(s)	Richard A. Swanson
Parution	13/04/2007
Édition	2^eme édition
Nb. de pages	316
Format	15,5 x 23
Couverture	Broché
Poids	545g
Intérieur	Noir et Blanc
EAN13	9781576753415
ISBN13	978-1-57675-341-5