Say it right the first time

Loretta Malandro

290 pages, parution le 05/05/2003

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Résumé

Get what you want at work the first time and every time

Being a business professional is all about managing, motivating, and leading, or, in other words, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language.

Written by an internationally recognized expert on business communications, this book offers managers deep insights into the power of language and how to wield it effectively in any organization.

Loretta Malandro arms readers with more than 200 power words and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets such as emotional triggers, victim versus ownership language, escape phrases, as well as language for "softening the edges," reframing, accountability, and recovering from communication gaffes.

Malandro also provides:

Invaluable insights into the emotional power of words
Priceless techniques to connect with and move an audience
Tips on recognizing "killer words" and overcoming the trouble they can cause
An arsenal of strategies, scripts, work sheets, and self-tests for gauging current communication skills and pinpointing weaknesses

Contents

Section I: Your power and How it Impacts people
Section II: Your Words and How they Trigger Action or Reaction
Section III: Your Words and How they Inspire or Detail

Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Loretta Malandro
Parution	05/05/2003
Nb. de pages	290
Format	15 x 20
Couverture	Broché
Poids	365g
Intérieur	Noir et Blanc
EAN13	9780071408615
ISBN13	978-0-07-140861-5