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Barbara Czegel

Barbara Czegel

Biographie de Barbara Czegel

Barbara Czegel is president of SIRIUS3, a Toronto based company that provides training for Help Desk professionals and facilitation of improvement initiatives for technology support areas. She has over 23 years of experience in both the technical and human facets of the computer industry. Ms. Czegel has been involved in planning, development, analysis, and support of retail business systems, planning systems, and manufacturing systems. She has justified, established, and managed Help Desk operations in corporate environments and is an experienced communicator and facilitator. She is the author of two other Wiley publications--Running an Effective Help Desk and The Help Desk Practitioner's Handbook.

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