Biographie de Barbara Czegel
Barbara Czegel is president of SIRIUS3, a Toronto based
company that provides training for Help Desk professionals
and facilitation of improvement initiatives for technology
support areas. She has over 23 years of experience in both
the technical and human facets of the computer industry.
Ms. Czegel has been involved in planning, development,
analysis, and support of retail business systems, planning
systems, and manufacturing systems. She has justified,
established, and managed Help Desk operations in corporate
environments and is an experienced communicator and
facilitator. She is the author of two other Wiley
publications--Running an Effective Help Desk and The Help
Desk Practitioner's Handbook.