Biographie de Richard Grigonis
Richard Grigonis has been the chief technical editor of
Communications Convergence magazine (formerly Computer
Telephony) since its first year of operation in 1994.
Affectionately known in the communications industry as
"Zippy," he is a preeminent expert on fault-tolerant
computer telephony systems, and is known worldwide for his
thorough understanding of the technical and
inter-relational aspects of data and telecommunications
systems and technology.
He is the author of such well-known books as Disaster Survival Guide for Business Communication Networks (CMP Books, 2002) and Computer Telephony Encyclopedia (CMP Books, 2000). Richard has published articles in Dr. Dobb's Journal, Teleconnect, and Call Center magazines. He has also advised foreign governments and corporations on computer telephony and call center technology.