Business Process Outsourcing

The Competitive Advantage

Rick L. Click, Thomas N. Duening

242 pages, parution le 29/11/2004

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Résumé

Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage.

This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.

Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.
Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.

L'auteur - Rick L. Click

Rick L. Click is Senior Director of Global Technology for PayPal, Inc. He has held a series of roles developing business strategies and executing business-reengineering projects for Fortune 500 companies. He also has been the keynote speaker at the General Electric (GE) annual forum for the last three years.

L'auteur - Thomas N. Duening

Thomas N. Duening is Director of the Entrepreneurial Programs Office at the Ira A. Fulton School of Engineering, Arizona State University in Tempe, Arizona. He is also President of INSYTE Business Research Group, an international business consulting and research firm.

Sommaire

BPO Overview
- What Is So Revolutionary about BPO?
- Who Is Using BPO and How?
To BPO or Not to BPO?
- Identify and Select the BPO Opportunity
- Identify and Manage the Costs of BPO
BPO Vendor Selection
- Identify and Select a BPO Vendor
- BPO Contracts
Executing an Outsourcing Project
- Managing the BPO Transition
- Managing the Buyer-Vendor Relationship
Infrastructure Considerations and Challenges
- Business Risks and Mitigation Strategies
The Future of BPO
- Future Potential for BPO
- Endnotes

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Wiley
Auteur(s)	Rick L. Click, Thomas N. Duening
Parution	29/11/2004
Nb. de pages	242
Format	16 x 24
Couverture	Relié
Poids	480g
Intérieur	Noir et Blanc
EAN13	9780471655770
ISBN13	978-0-471-65577-0