Communicating Effectively

Cell phones, e-mail, and pagers have made connecting with others in the workplace easier than ever. But real communication--saying what you mean and using your words to produce results--remains as challenging as ever. Communicating Effectively provides hands-on, no-nonsense techniques and strategies for improving your ability to communicate--and manage conflicts--in today's relentless and demanding business environment.
Look to this easy-to-use book for:

• Proven methods to raise employee morale--and productivity--through everyday conversation and interaction
• Guidelines and ground rules for conducting participative, results-driven meetings and presentations
• The 5 fundamental factors of e-communications--how to use e-mail, voice mail, and others--and which method to use for specific situations

From handling minor disagreements between co-workers to giving crucial make-or-break presentations, managers who gain the most respect and achieve the greatest success are consistently the best, most effective communicators. Learn the workplace-tested tools of communication, some seemingly obvious, others somewhat less apparent, but all crucial for day-to-day success--in Communicating Effectively.

Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

• [Key Terms icon] Clear, concise definitions of important terms and concepts
• [Smart Managing icon] Tips and tactics for being smart in your communications as a manager
• [Tricks of the Trade icon] How-to hints to make your communications more effective
• [Mistake Proofing icon] Practical advice to minimize the chance of misunderstandings
• [Caution icon] Warnings of where communication could backfire in various situations
• [For Example icon] Case studies and examples of effective communication in action
• [Tools icon] Procedures and techniques for on-the-job communication situations

• It's All About Communication.
  
• The Part Perceptions Play.
  
• Profiles and Preferences.
  
• Building Blocks of Effective Interactions.
  
• Communicating So They Get It Right.
  
• Dealing with Counterproductive Communications.
  
• Making the Most of Meetings.
  
• Steps to Successful Presentations.
  
• E-Communications.
  
• Finishing Touches.