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Communicating Effectively

Communicating Effectively

Lani Arredondo

228 pages, parution le 01/11/2000


Tools and Techniques to Promote Workplace Communication, Boost Productivity, and Increase the Effectiveness of Every Message You Send

Cell phones, e-mail, and pagers have made connecting with others in the workplace easier than ever. But real communication--saying what you mean and using your words to produce results--remains as challenging as ever. Communicating Effectively provides hands-on, no-nonsense techniques and strategies for improving your ability to communicate--and manage conflicts--in today's relentless and demanding business environment.
Look to this easy-to-use book for:

  • Proven methods to raise employee morale--and productivity--through everyday conversation and interaction
  • Guidelines and ground rules for conducting participative, results-driven meetings and presentations
  • The 5 fundamental factors of e-communications--how to use e-mail, voice mail, and others--and which method to use for specific situations

From handling minor disagreements between co-workers to giving crucial make-or-break presentations, managers who gain the most respect and achieve the greatest success are consistently the best, most effective communicators. Learn the workplace-tested tools of communication, some seemingly obvious, others somewhat less apparent, but all crucial for day-to-day success--in Communicating Effectively.

Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

  • [Key Terms icon] Clear, concise definitions of important terms and concepts
  • [Smart Managing icon] Tips and tactics for being smart in your communications as a manager
  • [Tricks of the Trade icon] How-to hints to make your communications more effective
  • [Mistake Proofing icon] Practical advice to minimize the chance of misunderstandings
  • [Caution icon] Warnings of where communication could backfire in various situations
  • [For Example icon] Case studies and examples of effective communication in action
  • [Tools icon] Procedures and techniques for on-the-job communication situations
  • It's All About Communication.
  • The Part Perceptions Play.
  • Profiles and Preferences.
  • Building Blocks of Effective Interactions.
  • Communicating So They Get It Right.
  • Dealing with Counterproductive Communications.
  • Making the Most of Meetings.
  • Steps to Successful Presentations.
  • E-Communications.
  • Finishing Touches.

Caractéristiques techniques

Éditeur(s) Mc Graw Hill
Auteur(s) Lani Arredondo
Parution 01/11/2000
Nb. de pages 228
Format 15,2 x 23
Couverture Broché
Poids 368g
Intérieur Noir et Blanc
EAN13 9780071364294


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