Customer Relationship Management Essentials

Thomas P. Boehm is a member of the senior technical staff at iProperty.com, a real-estate-transaction e-commerce solution provider, where he is responsible for the technical aspects of the Webcluster solution and providing customer support and training solutions. He also serves as technical director at Tekworks, Inc., which specializes in e-commerce Web site solutions. Previously, Thomas was the director of technology services at the Indiana University School of Dentistry, where he coordinated and administered the computer network and Internet activities. After receiving a master's degree in computer science from Purdue University, where he specialized in networking and database design, he joined a research team at the Purdue University School of Engineering in Indianapolis, Indiana, to work on a hierarchical storage solution project.

is a Web-Database Applications Developer for the IU School Dentistry. He works with ColdFusion, Macromedia Flash, Microsoft Active Server Pages, Java, and other Web-based technologies. He has worked as a consultant to Eli Lilly and Company in System Development and has developed and implemented several Web-based applications utilizing SQL. He is an experienced Web developer utilizing Microsoft FrontPage, Visual InterDev, and ColdFusion. He is the author of several books, including Business Intelligence With ColdFusion, Customer Relationship Management Essentials, and Web Enable Your Small Business In a Weekend.