Design for Six Sigma for Green Belts and Champions
Applications for Service Operations--Foundations, Tools, DMADV, Cases, and Certification
Howard S. Gitlow, David M. Levine, Edward A. Popovich
Résumé
Most Six Sigma books are targeted at manufacturers, and don't reflect the unique implementation challenges service companies face. This book fills the gap. Using its practical, start-to-finish guidance, service company teams can utilize Six Sigma to drive powerful bottom-line benefits. The authors systematically introduce the management foundation required to implement Six Sigma successfully. Readers will discover how to lead teams to achieve results in shorter time frames, and present projects to executives concisely and effectively. This book thoroughly covers every stage of the DMADV Design for Six Sigma® Management improvement model: Define, Measure, Analyze, Design, and Verify/Validate. Outputs from Minitab, JMP, and SigmaFlow are illustrated and provided on CD-ROM and through downloadable date sets and templates.
L'auteur - Howard S. Gitlow
Dr. Howard S. Gitlow is Executive Director of the University of Miami Institute for the Study of Quality in Manufacturing and Service and a Professor of Management Science, University of Miami, Coral Gables, Florida. He was a Visiting Professor at the Science University of Tokyo in 1990 where he studied Quality Management with Dr. Noriaki Kano. He received his Ph.D. in Statistics (1974), M.B.A. (1972), and B.S. in Statistics (1969) from New York University. His areas of specialization are Six Sigma Management, Dr. Deming's theory of management, Japanese Total Quality Control, and statistical quality control.
Dr. Gitlow is a Six Sigma Master Black Belt, a senior member of the American Society for Quality Control and a member of the American Statistical Association. He has consulted on quality, productivity, and related matters with many organizations, including several Fortune 500 companies.
Dr. Gitlow has co-authored several books. These include: Quality Management: Tools and Methods for Improvement, Richard D. Irwin Publishers (2005), third edition; Quality Management Systems, CRC Press (2000), Total Quality Management in Action, Prentice-Hall, (1994); The Deming Guide to Quality and Competitive Position, Prentice-Hall, (1987), fifteenth printing; Planning for Quality, Productivity, and Competitive Position, Dow Jones-Irwin Publishers (1990); and Stat City: Understanding Statistics Through Realistic Applications, Richard D. Irwin Publishers (1987), second edition. He has published over 45 academic articles in the areas of quality, statistics, management, and marketing.
While at the University of Miami, Dr. Gitlow has received awards for Outstanding Teaching, Outstanding Writing, and Outstanding Published Research Articles.
Sommaire
- Design for Six Sigma Basics
- Foundations of Six Sigma Management
- Six Sigma Roles, Responsibilities, and Terminology
- Macro Model of Six Sigma Management (Dashboards)
- The Design for Six Sigma (DFSS) Model
- Define Phase
- Measure Phase
- Analyze Phase
- Design Phase
- Verify/Validate Phase
- Design for Six Sigma Tools and Methods
- Basics of Statistical Studies
- Design of Experiments
- Multiple Regression
- Additional Tools and Methods
- Discrete Event Simulation Models
- Articulating the Voice of the Stakeholder
- Enhancing Creativity to Develop Alternative Designs
- Professional Interpersonal Behavior Skills, Team Behavior Skills, and Six Sigma Management
- Design for Six Sigma Case Study
- Six Sigma DMADV Case Study
- Design for Six Sigma Certification
- DFSS Champion and Green Belt Certification at the University of Miami
- Appendix A: Summation Notation
- Appendix B: Statistical Tables
- Appendix C: Documentation of Data Files
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Pearson, Prentice Hall |
| Auteur(s) | Howard S. Gitlow, David M. Levine, Edward A. Popovich |
| Parution | 03/10/2006 |
| Nb. de pages | 690 |
| Format | 19 x 24 |
| Couverture | Relié |
| Poids | 1190g |
| Intérieur | Noir et Blanc |
| EAN13 | 9780131855243 |
| ISBN13 | 978-0-13-185524-3 |
Avantages Eyrolles.com
Consultez aussi
- Les meilleures ventes en Graphisme & Photo
- Les meilleures ventes en Informatique
- Les meilleures ventes en Construction
- Les meilleures ventes en Entreprise & Droit
- Les meilleures ventes en Sciences
- Les meilleures ventes en Littérature
- Les meilleures ventes en Arts & Loisirs
- Les meilleures ventes en Vie pratique
- Les meilleures ventes en Voyage et Tourisme
- Les meilleures ventes en BD et Jeunesse
