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e-Operations Management
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e-Operations Management

e-Operations Management

The Convergence of Production and E-Business

Patricia M. Janenko

336 pages, parution le 14/02/2002

Résumé

Many books show how to design a good Web site, or examine the effects the Internet is having on business, but nothing has ever looked at how to plan and manage business processes in e-business; how to measure the necessary quality metrics; or how to identify the operational requirements...until now.

Whether it's a pure e-business whose Web site is its storefront, or a hybrid company combining Internet strategy with a brick-and-mortar base, this book shows readers how to adapt traditional operations management for the electronic world. Packed with tables, graphs, flowcharts, and diagrams, the book provides a blueprint for the three most important production processes.

A complete examination of all levels of the electronic operation includes a discussion of such functions as customer service, technical infrastructure, and distribution management, as well as an E-Operations Management Audit to help readers evaluate their company's current operations structure.

Contents

Chapter 1: Welcome to the World of E-Operations!
Chapter 2: Introduction to Operations Management
Chapter 3: The Pure E-Operations Model: Requirements Definition and Quality Metrics
Chapter 4: Hybrid E-Operations Model: Requirements Definitions and Quality Metrics
Chapter 5: E-Operations: The View from the Inside
Chapter 6: Interpreting Operational Results and Improving Business Performance
Chapter 7: Incorporating E-Operations into the Organization

Appendix A: E-Operations Audit
Appendix B: Summary of E-Operations Requirements
Appendix C: Compendium of E-Operations Quality Metrics

Index

Caractéristiques techniques

  PAPIER
Éditeur(s) Amacom
Auteur(s) Patricia M. Janenko
Parution 14/02/2002
Nb. de pages 336
Format 16 x 23,5
Couverture Broché
Poids 671g
Intérieur Noir et Blanc
EAN13 9780814406755

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