Getting Started in Six Sigma

Comprehensive Coverage - A Practical Working Guide

Michael C. Thomsett - Collection Business

213 pages, parution le 15/12/2004

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Résumé

Six Sigma in many organizations simply means defining and measuring quality; a working system designed to identify that elusive goal, perfection. Companies such as GE, Microsoft, and 3M have used this approach to eliminate product defects, reduce cycle time, and improve customer satisfaction. Six Sigma may sound intimidating, but the fact is that you don't have to be a high-level executive at a giant corporation to use -or understand-this concept. It is simply a way of improving quality.

Getting Started in Six Sigma is designed to show you, step by step, how Six Sigma works and how it can be used most effectively. Whether you're a manager trying to change your approach to problem solving or an employee in a corporation with a Six Sigma program, this book will clearly lead you through each step of the process. Definitions within the margins -placed at points of discussion -will help you to quickly master Six Sigma terminology as you read along.

In a straightforward and accessible style, Getting Started in Six Sigma will familiarize you with:

The real meaning of Six Sigma-technical and philosophical
The importance of both internal and external customers
DMAIC (Define, Measure, Analyze, Improve, Control)-the tactical approach to Six Sigma projects
Product and service defects and how to reduce them
Effectively improving process systems
Striving for consistency

Filled with numerous examples, checklists, and graphics, Getting Started in Six Sigma will help you gain a firm understanding of the topic and illustrate how this idea can make any organization function better.

L'auteur - Michael C. Thomsett

Michael C. Thomsett is a financial writer who has written more than sixty books on investing, real estate, business, and management topics. He is the author of several Wiley books including the successful Getting Started in Options, now in its sixth edition. Thomsett has written extensively on quality control and quality assurance topics, and has had over 500 articles published in business, trade, and professional journals. Prior to his writing career, Thomsett was a professional accountant and systems consultant.

Sommaire

Striving for Perfection in an Imperfect World
The Meaning of Six Sigma
The Customer's Point of View
Outside In Thinking
The Nature of Quality
Product and Service Defects
Improving Process Systems
Striving for Consistency
Exceptions and Rules
Glossary
Notes
Index

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Wiley
Auteur(s)	Michael C. Thomsett
Collection	Business
Parution	15/12/2004
Nb. de pages	213
Format	15,5 x 23,5
Couverture	Broché
Poids	279g
Intérieur	Noir et Blanc
EAN13	9780471668114
ISBN13	978-0-471-66811-4