Knowledge Management

Contents

Introduction.
- Design Fields: P. Heisig: Business Process Oriented Knowledge Management.
- J. Vorbeck, I. Finke: Motivation and Competence for Knowledge Management.
- P. Heisig, J. Vorbeck, J. Niebuhr: Intellectual Capital.
- I. Hoffmann: Knowledge Management Tools.
- Survey: P. Heisig, J. Vorbeck: Benchmarking Survey Results.
- Case Studies: P. Heisig, F. Spellerberg: Knowledge Management: The "One Company Platform"
- Arthur D. Little, Inc.- P. Heisig, J. Vorbeck: Cultural Change Triggers Best Practice Sharing
- British Aerospace plc.- J. Vorbeck, R. Habbel: Sophisticated Information Technology to Promote Knowledge Sharing and Communication
- Booz Allen & Hamilton.
- P. Heisig, J. Runeson: Measuring Intangible Assets for Sustainable Business Growth
- Celemi AB. Medium-Sized and Fast Growing.
- J. Vorbeck, P. Heisig: Knowledge Management and Customer Orientation
- Hewlett Packard Austria.
- J. Vorbeck, P. Heisig, A. Martin, P. Schütt: Knowledge Management in a Global Company
- IBM Global Services.
- P. Heisig, C. Berg, P. Drtina: Open Minded Corporate Culture and Management Supports the Sharing of External and Internal Knowledge
- Phonak.- J. Vorbeck, I. Finke: Sharing Process Knowledge in Production Environments
- Roche Diagnostics
- Laboratory Systems.
- P. Heisig, O. Diethert, U. Romanski: Measuring Knowledge and Generating Knowledge about the Future
- Skandia AFS and Skandia Lebensversicherungen AG.
- P. Heisig: Secure Tacit and External Knowledge in the Insurance Industry.
- KM in Europe: European Landscape of Knowledge Management.

Mertins, K., Fraunhofer Institute Production Systems and Design Technology (IPK), Berlin, Germany
Heisig, P., Fraunhofer Institute Production Systems and Design Technology (IPK), Berlin, Germany
Vorbeck, J., Fraunhofer Institute Production Systems and Design Technology (IPK), Berlin, Germany