Living Supply Chains

How to Mobilize the Enterprise Around Delivering What Your Customers Want

John Gattorna - Collection Financial Times

338 pages, parution le 31/05/2006

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Résumé

J. Sainsbury recently lost share in the market by failing with their supply chain. Wal-mart and Dell won in the market by getting theirs right. Smart supply chains can be decisive.

In the J Sainsbury debacle, there was nothing wrong with the strategy, except no one thought to check if the personnel in the company were capable of delivering such complex and sophisticated plan within such a short timeframe, and they are paying the price now. Unfortunately, this is not an isolated example - it is happening every day.

Living Supply Chains is unique in looking beyond the systems and technology of your company, to developing the role of people and behaviour in placing customer-focused supply chains at the heart of their enterprise.

Based on John Gattorna's empirical research, Living Supply Chains shows you how to drive the design and management of your supply chains by starting with your customers and understanding their 'dominant buying behaviours'. In most cases, only 3 or 4 of these will be 'dominant' and should then be 'hardwired' into the organization's selling approaches, performance indicators and logistics operations.

With 'quick' diagnostics and guidelines executives can use to rapidly identify and close performance gaps, logistics and supply chain management can finally move from the hands of the functional specialists, to the executives. Analysts and shareholders alike have recognized that taking back control of this vital area of business will have the most fundamental impact on future share price performance.

Sommaire

Preface
Supply chains are the business
Customer conversations
Implementing a multiple supply chain alignment strategy
Leading from the front
Continuous Replenishment supply chains
Lean supply chains
Agile supply chains
Fully flexible supply chains
New business models for new supply chains
Delivering living supply chains
A final word
Appendices
Notes
Select bibliography
Index

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Prentice Hall
Auteur(s)	John Gattorna
Collection	Financial Times
Parution	31/05/2006
Nb. de pages	338
Format	16 x 24
Couverture	Relié
Poids	824g
Intérieur	Noir et Blanc
EAN13	9780273706144
ISBN13	978-0-273-70614-4