Making Scorecards Actionable

Balancing Strategy and Control

Nils-Goran Olve, Jan Roy, Carl-Johan Petri, Sofie Roy

304 pages, parution le 11/02/2003

Ajouter à une liste

Indisponible

Résumé

Over the last decade the concept of the Balanced Scorecard has attracted attention around the world and has been widely, and enthusiastically, adopted by many organizations as a means to assure that intended strategies are realized. However, in their work as consultants and researchers, the authors have noted that all too often expectations have not been met in practice.
Following on from an earlier book (Performance Drivers, Olve, Roy and Wetter, Wiley 1999) this volume focuses on the hands-on experiences of companies across a broad range of organizations and the challenges that emerge as the scorecards are put into operation. If these challenges are not met they may hamper or even erode the implementation of scorecards - even though the concept as such is valid. Identifying achievements as well as failures, this book looks at the challenges encountered by successful companies when operating their scorecards, and shows how they manage these problems.
Based on the experiences of leading world companies such as Skandia, British Airways, Oriflame, Hewlett-Packard, Xerox, Ericsson, Scandinavian Airlines and others, the authors put forward a set of issues in designing scorecards and scorecard processes. If managed correctly, an organization is able to reap the benefits and realize the potential from its scorecard implementation.

Contents

Acknowledgements
Scorecards 10 Years on - Fading Fad or Maturing Management?
Scorecards in Use
Skandia's Experience from Navigating into the Future
Case Histories
Challenges
Visualizing Strategies in Maps
Using Scorecards to Boost a Strategy-Grounded Dialogue
Assigning Roles and Responsibilities for Operating Scorecards
Connecting Strategic Intent: Designing Interfaces Between Scorecards
How to Balance the Incentive System
Using IT to Leverage the Scorecard
Prospects: BSC as a Tool for Modern Management
Notes
References

L'auteur - Nils-Goran Olve

Nils-Göran Olve is Adjunct Professor at Linkbping University and an independent consultant based in Stockholm, Sweden. His books on the Balanced Scorecard, Performance Drivers and Making Scorecards Actionable, were published by Wiley and translated into eight languages.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Wiley
Auteur(s)	Nils-Goran Olve, Jan Roy, Carl-Johan Petri, Sofie Roy
Parution	11/02/2003
Nb. de pages	304
Format	16 x 23,5
Couverture	Relié
Poids	590g
Intérieur	Noir et Blanc
EAN13	9780470848715
ISBN13	978-0-470-84871-5