Résumé
A practical guide to some of the most powerful management tools invented.
In keeping with the modern management preference for easily digested, practical and accessible publications, he now brings us a quick reference guide that will enable managers to understand and use a selection of classic management tools.
Management Powertools is a guide to some of the most powerful and commonly used management tools invented. The book is broadly divided into organisational management and people management, and approximately twenty tools and techniques are covered. Each tool is described in detail to enable readers to apply it in their workplace and/or situation.
In keeping with the modern management preference for easily digested, practical and accessible publications, he now brings us a quick reference guide that will enable managers to understand and use a selection of classic management tools.
Management Powertools is a guide to some of the most powerful and commonly used management tools invented. The book is broadly divided into organisational management and people management, and approximately twenty tools and techniques are covered. Each tool is described in detail to enable readers to apply it in their workplace and/or situation.
Sommaire
- Managing the organisation
- Strategic intent: Vision, mission and values statements
- Strategic positioning: Porter's Five Forces analysis and Generic Strategies
- Measuring performance: KPIs and the Balanced Scorecard
- Conceiving the future: Scenario planning
- Changing culture: The Competing Values Framework
- Growing a diversified business: Product portfolio analysis
- Marketing the business: The marketing Ps
- Understanding customers: SERVQUAL customer surveys
- Improving processes: Process mapping and management
- Solving problems: Pareto analysis
- Mananaging people
- Managing performance: Goal-setting
- Enabling others: Empowerment
- Developing self-awareness: Multi-rater (360-degree) feedback
- Selecting people: Behavioural interviewing
- Controlling tasks and projects: Project management techniques
- Leading people: Situational leadership
- Involving employees: Problem-solving teams
- Developing people: Coaching
- Developing teams: Team-building
- Managing time: Time-management techniques
Caractéristiques techniques
| PAPIER | |
| Éditeur(s) | Mc Graw Hill |
| Auteur(s) | Harry Onsman |
| Parution | 16/02/2004 |
| Nb. de pages | 284 |
| Format | 15 x 22,5 |
| Couverture | Broché |
| Poids | 370g |
| Intérieur | Noir et Blanc |
| EAN13 | 9780074713457 |
| ISBN13 | 978-0-07-471345-7 |
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