Operations Management For Competitive Advantage

New to this edition

• New chapter on Process Analysis--process analysis gives students specific tools and methods for analyzing a manufacturing or service process. Students will attain a micro yet thorough understanding of process analysis. This unique and concise treatment will allow instructors to teach this hot topic along with other traditional OM topics while in the past a student would have needed a separate elective course.
• Expanded supply chain concepts both in the chapter and in related chapters such as Capacity and Facility Location. Supply chains have become a very hot topic because it allows managers to make better decisions about inventory and manufacturing planning and this additional coverage provides students with a more thorough understanding of the topic and its function within organizations.
• Additional Problems have been added to each chapter including advanced problems that provide more challenge for the student.
• Increase of global issues and e-commerce topics. Students will appreciate this thorough coverage of international and technological advances.
• New Internet Research projects that provide a medium for Internet research.
• New Managerial Briefing mini-chapters- provide students with an executive summary-style introduction to newer concepts. This feature gives students a quick and organized study of more innovative concepts.
• A student CD-ROM is offered with this text. It has been updated with new tutorial animations, expanded Excel tools, enhanced quizzes, and greater use of the Internet. These technology tools will provide useful visual/audio interpretations of topics and provide a medium for additional self-study. These tools are also included on the enhanced instructor CD, which includes a presentation builder along with electronic versions of instructor ancillaries.
• Updated Design to help students understand key terms and identify key concepts with the use of logos.

Features

• "Operation Breakthrough" boxes reflecting real company use of OM techniques for major improvement provide students with a "real world" perspective of how these techniques are applied on the job.
• Thorough coverage of service industries including a unique chapter on Service Products and Processes. Service topics are noted by an icon
• Academic rigor. There are cases and boxed applications from academically rigorous sources such as Harvard Business Review, Sloan Management Review, Fortune, Journal of OM, etc.
• Comprehensive coverage of topics and balance of quantitative and managerial matter. Students will benefit from a balanced approach to learning and applying OM concepts.

Supplements

• Instructor's Edition with Standard CD-ROM / 0-07-239282-7
• Instructor's Resource Manual to accompany Productiona and Operations Management / 0-07-239273-8
• Instructor's Solutions Manual to accompany Production and Operations Management / 0-07-239274-6
• Testbank to accompany Production and Operations Management / 0-07-239275-4
• Study Guide for use with Production and Operations Management / 0-07-239279-7
• Irwin Operations Management Video Series Volume 1 / 0-256-12349-7
• Irwin/McGraw-Hill Operations Management Video Series Volume 6 / 0-07-366193-7 Visit the product's web page.
• Irwin/McGraw-Hill Operations Management Video Series Volume 7 / 0-07-243781-2
• Irwin Operations Management Series Video Volume 5 / 0-07-366182-1
• Irwin Operations Management Video Series Volume 2 / 0-256-15967-X
• Irwin Operations Management Video Series Volume 3 / 0-256-19528-5
• Irwin Operations Management Video Series Volume 4 / 0-256-21570-7
• Instructor's Presentation CD-ROM to accompany Production and Operations Management / 0-07-239277-0

Contents

Section One: Operations Strategy and Managing Change

• 1. Introduction to the Field
• 2. Operations Strategy and Competitiveness
• Technical Note 2--Learning Curves
• 3. Project Management

• 4. Process Analysis
• Technical Note 4--Job Design and Work Measurement
• 5. Product Design & Process Selection--Manufacturing
• Technical Note 5--Facility Layout
• 6. Product Design & Process Selection--Services
• Technical Note 6--Waiting Line Management
• 7. Quality Management
• Technical Note 7 ? Process Capability and Statistical Quality Control

• 8. Supply Chain Strategy
• 9. Strategic Capacity Management
• Technical Note 9 ? Facility Location
• 10. Just-in-Time and Lean Systems

• 11. Forecasting
• 12. Aggregate Planning
• 13. Inventory Control
• 14. Material Requirements Planning
• 15. Operations Scheduling
• Technical Note 15--Simulation

• 16. Consulting and Reengineering
• 17. Synchronous Manufacturing and Theory of Constraints

• A. Linear Programming Using Excel Solver
• B. Financial Analysis
• C. Operations Technology