People Smart

Developing Your interpersonal Intelligence

Mel Silberman

251 pages, parution le 01/07/2000

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Résumé

Everyone is in the people business, because all of us deal with other people all the time. That's why it's smart to reap the benefits of this eminently practical guide. PeopleSmart details the eight essential skills of interpersonal intelligence and provides a powerful plan for becoming more effective in every relationship-with supervisors, coworkers, a spouse, family and friends.

Learn how to:

listen carefully, read body language, and interpret behaviors,
communicate clearly and concisely,
speak up about your needs,
motivate others,
give-and receive-helpful feedback,
resolve conflicts,
collaborate effectively,
change old, ineffective patterns, and more.

The authors present a realistic four-step plan for self-improvement. They'll teach you to see the current depth of each skill in yourself, encourage you to develop it, provide clear suggestions for how to put it into action, and inspire you to live it every day. Nothing short of an interpersonal fitness plan-complete with creative exercises, examples, and tools-PeopleSmart will empower you to become the kind of person who can establish solid relationships, connect with others, and effectively link their needs with what you have to offer.

L'auteur - Mel Silberman

Dr. Mel Silberman is the author of Active Training and other organization development and training books. Professor of Adult and Organizational Development at Temple University, he is the editor of the annual Team and Organization Development Sourcebook, and The Training and Performance Sourcebook Annual. He has been a consultant to hundreds of corporate, governmental, educational, and human-service organizations, and is a popular presenter at professional conferences.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Mel Silberman
Parution	01/07/2000
Nb. de pages	251
Format	15 x 22,8
Couverture	Broché
Poids	372g
Intérieur	Noir et Blanc
EAN13	9781576750919
ISBN13	978-1-57675-091-9